Partner Support Associate

Partner Support Associate Job ID 2026-14437 # of Openings 1 Job Locations Remote - U.S. Category Sales - Account/Territory Management Hiring Range USD $72,534.00/Yr. To USD $82,116.00/Yr. Overview Partner Support Associate Location: Remote, USA Work Arrangement: Remote About the Role The Partner Support Associate is responsible for providing advanced support to global partners, managing complex partner relationships, and driving strategic initiatives to enhance partner success. This role requires a high level of expertise in partner management, problem-solving, and collaboration across multiple internal teams. This is a role for someone who brings strategic thinking, strong relationship-building instincts, and a commitment to operational excellence - serving as a trusted resource for Partner Business Managers, authorized partners, and cross-functional stakeholders alike. Your Role Responsibilities? Here's What You'll Do. - Provide strategic territory support to an assigned group of Partner Business Managers and their associated partners - owning and strengthening relationships with an assigned portfolio of authorized partners, including developing and executing joint business plans to drive partner performance, growth, and engagement. - Collaborate cross-functionally with Revenue Operations, Finance, Legal, Marketing, and Enablement - driving alignment, influencing partner-related decisions, and executing on strategic partner priorities across the organization. - Take ownership of escalated issues from assigned PBMs and partners - ensuring timely and effective resolution while analyzing partner feedback to identify trends, recommend process improvements, and implement strategies to enhance the partner experience. - Lead annual Partner Business Planning, Quarterly Partner Reviews, and Monthly Partner Reporting - collecting, validating, and analyzing data on partner performance and engagement metrics to inform decision-making and drive measurable outcomes. - Maintain and optimize partner data in CRM/PRM and partner management systems - ensuring accuracy and completeness to support reliable reporting and partner intelligence across the organization. - Mentor and guide junior team members - sharing best practices and expertise to enhance team performance and contribute to the overall growth and effectiveness of the partner support organization. Role Essentials - Bachelor's degree or equivalent experience, with 4-6 years of partner or channel support, sales support, or customer account support experience. - Excellent oral and written communication skills - demonstrating professionalism and the ability to interact with others with discretion and tact at all levels of the organization. - Strong organizational, multi-tasking, attention to detail, and time management skills - with a proven ability to collaborate effectively within teams and across departments in a fast-paced environment. - Advanced data gathering, analytical, and problem-solving skills - with strong critical thinking and decision-making abilities and a demonstrated ability to influence, motivate, and mobilize team members and business partners. - Exceptional ability to establish rapport, gain trust, and build consensus among stakeholders - with the ability to work independently and in a team environment, with up to 20% travel time required. What We'd Like to See Experience leading structured partner planning processes - including annual business planning, quarterly reviews, and monthly performance reporting - with a strong command of data validation and analysis. Experience maintaining and optimizing partner data in CRM or PRM systems - with a commitment to data accuracy and