Student Health and Wellness Case Manager

Details

Open Date 10/09/2026

Requisition Number PRN46451B

Job Title PS Clinical Care Spec

Working Title Student Health and Wellness Case Manager

Career Progression Track UGR

Track Level

FLSA Code Professional

Patient Sensitive Job Code? Yes

Standard Hours per Week 40 hours per week

Full Time or Part Time? Full Time

Shift Day

Work Schedule Summary

Mon-Fri, 8am-5pm, in-person with the potential for one day per week telecommuting.

VP Area President

Department 02098 - AVP for Stdnt Health&Wellness

Location Campus

City Salt Lake City, UT

Type of Recruitment External Posting

Pay Rate Range $65,000

Close Date 01/09/2027

Priority Review Date (Note - Posting may close at any time)

Job Summary

Student Health & Wellness (SH&W) at the University of Utah welcomes applications for Student Health & Wellness Case Manager. The position is an integral part of the SAMHSA Garrett Lee Smith ( GLS ) Suicide Prevention Grant, titled CREST : Coordinated Referrals, Evidence-based Support, and Training, awarded to the University of Utah. CREST is a strategic capacity-building initiative focused on the reduction of suicide and substance use disorder on campus amid growing demand. Our coordinated approach will ensure students receive appropriate care while equipping the campus community to recognize and respond to students in crisis. This position reports to the Associate Vice President of Student Health & Wellness and works closely with SH&W and Student Affairs departments. It is anticipated that this position will continue at the conclusion of the grant.

About Student Affairs

Student Health & Wellness is part of Student Affairs. Student Affairs is comprised of over 20 departments and is focused on supporting student well-being and success with the ultimate goal of assisting students in discovering their passion, people, and purpose. Student Affairs encourages U of U students to participate in the creation of their own campus culture, collaboratively working alongside professional staff, student leaders, and academic partners to ensure all members of our community not only feel welcomed but are fully incorporated into university life.

Benefits

A generous benefits package is included (seeherefor a full description of the

benefits package):

• 14.2% employer retirement contribution

• Paid parental leave (in addition to FMLA )

• 11 paid holidays per year plus vacation accruals each month

• Excellent health insurance options that are both affordable and allow accessto care through the University of Utah health system

• Tuition reduction for employees and family members

• Options for short-term and long-term disability insurance, life insurance, and HSA / FSA savings plans are available

• Free public transportation pass (seeherefor more information)

Responsibilities

• Serve as SH&W’s central point of contact for students seeking care coordination across internal departments, e.g., University Counseling Center ( UCC ), Center for Campus Wellness ( CCW ), Student Health Center ( SHC ) and external providers.

• Design the division’s case management model from the ground up, including scope of service, eligibility criteria, intake and referral pathways, caseload parameters, documentation standards, escalation thresholds, and outcome measures.

• Writes the standard operating procedures governing the program where none currently exist, and revises them as practice reveals what the initial design missed.

• Determines priorities, sequencing, and method independently against division goals, with consultation available but not required for day-to-day decisions.

• Identifies service gaps the division has not yet named and proposes solutions before being asked to.

• Provide follow up case management for students referred for care outside the UCC , such as intensive outpatient, inpatient, residential, detoxification, or rehabilitation services.

• Facilitate warm hand-offs and referrals to both internal SH&W departments and external community providers, ensuring students do not disengage after referral.

• Help create, negotiate, and maintain formal MOUs with external behavioral health providers to establish clear referral and care pathways.

• Provide consistent, proactive follow-up with all referred students to confirm they engaged with care and to help remove barriers to continued treatment.

• Initiate contact with students returning to campus following mental health/substance use disorder-related hospitalization, serving as a single-entry point to reconnect them with on-campus services.

• Liaise with the Behavioral Intervention Team ( BIT ), Office of the Dean of Students ( ODOS ), University Counseling Center ( UCC ), and other key campus partners in determining appropriate levels of care for high-acuity or complex/co-occurring cases.

• Maintain a caseload of ~60 students with more complex care coordination needs; refer students needing only internal, lower-acuity coordination to Peer Well-Being Navigators.

• Use data and direct experience to help inform care coordination policy, standards of practice.

• Track referral, engagement, and outcome data for institutional and federal grant reporting.

• Provide outreach to the campus community on available care coordination services.

• Other relevant duties as assigned.

Skills and Knowledge Required

• Strong understanding of care coordination and case management best practices in a behavioral health setting.

• Demonstrated experience building a program, service, or function that did not previously exist. Candidates should be prepared to describe specifically what they inherited, what they created, and how they determined it was working.

• Demonstrated ability to write standard operating procedures governing the program where none currently exist and revises them as practice reveals what the initial design missed.

• Demonstrated experience operating effectively in environments where procedures were incomplete, absent, or in development.

• Evidence of sound independent judgment in complex situations involving multiple stakeholders and competing obligations.

• Establishing program data, reporting structure, and accountable for demonstrating impact.

• Demonstrated ability to build and sustain professional relationships and formal agreements with external healthcare and treatment providers.

• Knowledge of community mental health/substance use disorder treatment resources, including different levels of care.

• Strong interpersonal, communication, and self-advocacy coaching skills, with the ability to support students navigating complex health systems and insurance.

• Ability to work independently across multiple internal and external stakeholders.

• Skilled in maintaining accurate case records and tracking data for reporting purposes.

• Sensitivity to confidentiality requirements ( HIPAA / FERPA ).

• Ability to develop and maintain current knowledge of on-/off-campus behavioral health resources.

Minimum Qualifications

• Bachelor’s degree in Health Care Administration, Business, Communication, Nursing or related field, or equivalency (one year of education can be substituted for one years of related work experience).

• Demonstrated human relation and effective communication skills are also required.

• Experience in oncology, multidisciplinary clinics, and/or working with high-acuity, complex patients may be preferred.

This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers, and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.

Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.

Preferences

• Bachelor’s in Social Work, Psychology, similar; Master’s preferred.

• 4-6 years experience providing case management or care coordination, particularly with high-acuity or complex/co-occurring cases, strongly preferred.

• Experience working directly with college students preferred.

• Familiarity with local community resources and systems a plus.

Type Benefited Staff

Special Instructions Summary

Additional Information

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX ( OEO ). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at the:University of Utah Non‑Discrimination page.

Online reports may be submitted athttps://oeo.utah.edu

**https://publicsafety.utah.edu/safetyreport/**This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.

As perUniversity of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.