Program Coordinator

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Program Planner 3 - Iowa Professional Health Program Coordinator within our Licensing Division at our central office at 6200 Park Avenue, near Valley Junction in Des Moines, Iowa.

Who We Are DIAL’s mission is Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. To accomplish our Mission, the individual selected for this position will become an integral part of the Monitoring bureau by ensuring compliance with board disciplinary orders in the division.

DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

What We’re Seeking The successful candidate for this fast-paced position is a self-motivated, structured, and detail-focused individual with a strong background in case management and demonstrated team leadership skills. You will excel in this role if you combine sound judgment and critical thinking with a commitment to high ethical standards and a desire to master the statutes, rules, and standards governing health professions in Iowa.

Desired skills and abilities include:

• Case Management & Leadership Experience: Proven track record of successful case management, managing complex caseloads, meeting tight deadlines, and providing guidance to team members.
• Regulatory Aptitude: Ability to gain a strong working knowledge of all relevant statutes, administrative rules, and professional standards across regulated health professions.
• High Professional & Ethical Conduct: Unwavering commitment to professional integrity, confidentiality, and high-quality service.
• Communication Excellence: Superior written and oral communication skills, including experience presenting complex case data and drafting formal legal agreements, technical reports, and noncompliance summaries.
• Organization & Detail Focus: Exceptional organizational skills with precise attention to detail in tracking compliance, documentation, and reporting.
• Collaborative & Inclusive Approach: Proven experience working effectively with diverse populations and multi-disciplinary teams in a fast-paced environment.

What You’ll Do The primary goal of this position is to support program participants while ensuring public safety through monitored health compliance by

• Providing independent, consistent, and legally sound case management to ensure participant compliance with IPHP contracts while protecting public safety and supporting recovery.

• Servoing as lead worker, providing operational guidance to program case managers while working collaboratively with committee members, licensing boards, program attorneys, and healthcare treatment teams as well as assisting the bureau chief by performing such duties as training and instructing employees, answering questions, distributing and balancing the workload, and checking work.

Background check required. What We Offer When you join DIAL, you help to make Iowa safer and healthier, while enjoying an outstanding benefits package! In addition to providing a positive work environment, we offer a great compensation package for all our full-time employees, including:

• Robust benefits, including excellent health, dental, life and vision insurance
• Teleworking options after the first six months
• Generous paid time off, including vacation, paid holidays, and sick leave accrual
• Opportunities for professional development
• Flexible Spending Accounts for medical and dependent care
• Iowa Public Employee Retirement System (IPERS) Retirement Package
• Optional 401A plan with employer contribution
• Retirement Investors Club (Employer Sponsored Retirement Plan)
• Employee Assistance Program for support when you need it most
• Access to an on-site employee fitness center
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)

For additional information on benefits click here. https://das.iowa.gov/state-employees/human-resources/employee-benefits-programs/employee-benefits-overview E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov. Excited to pursue the next step in your career? Apply today and be part of a team making a difference in Iowa! Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

1. Seven years of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).

2. All of the following (a, b, and c): a. One year of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility); and b. A total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and c. A total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience.

3. Graduation from an accredited school of law.

4. Current, continuous experience in the state executive branch that includes nine months of full-time work as a Program Planner 2 or twenty-seven months of full-time work as a Program Planner 1.

For additional information, please click on this link to view the job description.