Social Service Program Manager- 11-070 - SC/ East Los Angeles Temple

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

Position Summary

The East LA Temple Corps Social Services Program Manager will provide direct oversight of all social services programs and all service-based community programming, operations, and connections. Based on the needs of the community they will help to create and implement innovative programs and projects working closely with the Corps Officers, staff, as well as coordinating and connecting community partnerships, collaborations, and outside agencies to focus on strategic leadership and program development.

The Social Services Program Manager oversees all staffing and managerial responsibilities to those assigned to them and must maintain all records to the standards of the organization and create/submit reports as required.

Essential Functions

• Administration of assigned staff and volunteers including scheduling, time-clock management, training, onboarding, evaluation, and corrective measures as coordinated with the Corps Officer/Administrator of the East LA Temple Corps.

• Coordinate with Corps Officers to establish annual events including, but not limited to- Back to School, Thanksgiving Meals, and Christmas Assistance.

• Create, implement, and monitor budgets for all social service programs, projects, and events.

• Promote internal services with other agencies and general community. Connect partner programs, agencies, and organizations for referral or resource provision

• Oversee, coordinate, and work with staff and volunteers at Food Pantry Program. Secure and schedule all food and non-food donations with approved retailers.

• Oversee client-based programs, appointments, and case management services with staff or independently.

• Responsible for ensuring all MOUs/MOAs remain current and comply with organizational policies, funder requirements, and applicable regulations; monitor agreement obligations and coordinate the timely submission of accurate reports and required documentation.

• Monitor and maintain up-to date database records in TSA database/client tracking system WellSky while keeping with Salvation Army and HIPPA standards, including computer and written files.

• Follow mandated reporting procedures, as required by local law enforcement and/or protective agencies as well as the Salvation Army’s internal reporting processes and adhere to The Salvation Army’s National Social Services Standards

• Ensure timely statistical reports and maintain accurate documentation/data records pertaining to financial assistance/gifts-in-kind, number of persons assisted/services rendered, and number of volunteers/hours provided.

• Complete and submit all government reports in a timely manner (if any) and track spending of all government and private monetary donations specific to Social Service Programs.

• Attend meetings and training (both internal and external) which aid in the promotion of, or improvement of, the community programs and services overseen by the Social Services Program Manager This includes community-based events, meetings, organizational collaborations, internal Advisory Board meetings, and any other meetings or training as needed or assigned.

• Drive and pick up donations as needed for the site.

• Other duties as assigned by the Corp Officers

Working Conditions

Ability to walk, stand, bend squat climb, kneel and twist on an intermittent or sometimes continuous basis. Ability to be able to lift up to 50lbs. Ability to grasp, push, pull objects such as file cabinet drawers and reach overhead. Ability to operate computer, fax and telephone.

Minimum Qualifications

• Bachelor’s degree from an accredited college or university in social services, business administration, or a related field preferred; equivalent work experience consideration and professional work experience.

• 5 years' professional work experience at the equivalent level.

• Experience working with the public, outside donors and clients. Good customer relations experience.

• Receive and/or maintain an up-to-date Food Handler Certificate

• High degree of experience in the use of computer applications and platforms including database management software and basic office software (Word, Excel, PowerPoint or their equivalents). Familiarity in WellSky & HSMI system is preferred

Skills, Knowledge, & Abilities

• Must have the ability to maintain highly restrictive and confidential information.

• Requires the exercise of independent judgment and technical knowledge.

• Excellent communication ability both oral and written.

• Superior interpersonal skills to create and maintain effective relationships.

• Ability to adapt to rapid changes in environment, structures, assignments and maintain a solution-oriented focus

• Must be self-motivated, conscientious, resourceful, creative, self-directed and able to work independently

• Able to speak both English and Spanish preferred

• Ability to meet deadlines and perform work with high level of performance expectations.