Major Account Manager

Job Description Responsible for aggressively pursuing and closing all business opportunities within assigned Accounts/Markets. Develop and manage a Strategic Business Plan for each Account/Market to drive corporate and local opportunities with each client. Work closely with Service Center Managers and Local Sales Executives to further develop ERS' overall relationship with these accounts. Individually responsible for developing key relationships, identifying opportunities, coordinating the quotation of services, working with management and local sales on pricing strategies, closing business, and handling follow up on any customer issues with these accounts. Accurate and complete reporting as well as effective communication with customers, company associates, and management will be essential to the overall success of the position. Further, this position requires effective communication across a matrixed organization. * Develop strategic account/market plans to drive sales and sales growth at each assigned major account * Develop key relationships at each account to improve partnerships with the client and increase project hit rates * Build and grow service revenue through the profitable sale of all ERS acceptance testing services to targeted major accounts. * Form successful working relationships with Company Service Center Managers, Sales Engineers, Major Account Customer Success Managers, and other Vertiv Service Entities to ensure complete customer satisfaction at all levels. * Meet or exceed sales quotas while supporting management's strategic objectives. * Develop and present proposals while maintaining and updating account proposal activity through ERS' quote management system to accurately reflect 100% of the outstanding potential for the month. * Maintain sales records and up to date activity on progress to provide accurate forecasting reports. * Achieve progressively increasing monthly, quarterly, and annual sales quotas. * Cold calls and strict follow up on proposals to close contracts effectively and efficiently * Communicate with field and corporate associates regarding contract issues. * Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team. * Other duties may be assigned as applicable Competencies To perform the job successfully, an individual should demonstrate the following competencies: * Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customer; Gets first-hand customer information and uses it for improvements in products and services; Acts with customers in mind; Establishes and maintains effective relationships with customers and gains their trust and respect. * Decision Quality - Makes good decisions based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions. * Integrity and Trust - Is widely trusted; is seen as a direct, truthful individual, can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; doesn't blame others for his/her own mistakes or misrepresent him/herself for personal gain. * Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees. * Problem Solving - Uses rigorous logic and methods to solve