Field Engineer (East Region)

Job Description

Insight Global is looking for a East Coast Field Engineer to sit onsite in NYC 5X weekly, with flexibility for some travel. The East Region Field Engineer will be managing site projects and systems support of physical security functions. Responsibilities

• Provide end-user support of applications and assist with trouble-shooting issues for applications used by Physical Security operations
• Maintain system health
• Manage day to day site issues: Access Control Systems: Enterprise Lenel On Guard; Video: Genetec Security Center;
• System monitoring – Lenel, Genetec - cameras; archivers; readers, etc
• End-user system training: HID SAFE, Lenel, Genetec
• Liaison between business security operations and NBCU Engineering teams
• Document as-is / to be process necessary for day to day support
• Incident Response - provide remote & on premises support for hardware and software issues as needed
• Manage and support multiple NBCUniversal projects supporting access control and video infrastructure and software solutions
• 24 X 7 systems support on an on-call rotation basis
• Change Management – implement and changes impacting production systems
• Participate in system upgrades
• Policy Alignment/Execution - able to assess impact for Global initiatives impact to local site businesses
• Align vendor activities based on business priorities
• Coordinate application installs with local desktop client services
• Manage demand via AutoNow ticketing system
• Develop and partner with security operations and third-party vendors to generate Scope of Work documents for site expansion
• Document business processes and requirements in the sourcing of new technology solutions
• Provide ongoing engagement and communications to business and IT management
• Develop and deliver presentations to executive, business stakeholders and IT Management
• Ensure the quality of services and solutions to application user base, other application owners
• Collaborate with other NBCU engineering technology groups to identify achievable solutions, manage scope
• Ability to generate and manage project status reports, meeting minutes
• Ability to estimate project effort and maintain project budgets
• Ability to prioritize and handle multiple projects and initiatives
• Proficiency in Microsoft Office Suite: Project, Excel, PowerPoint, Word, Visio, TEAMS
• Perform back-up functions of other team members when needed
• Foster automation using AI tools

Skills and Requirements

• 3-5+ years' experience Enterprise Lenel and Genetec systems with active certifications in both.
• Work experience managing Physical Access Control and Video (CCTV) Systems (i.e., Lenel, Genetec)
• Work experience in interpreting system transaction logs of peripheral devices (i.e. CCTV cameras, video recorders, access readers)
• Active product certifications in Lenel OnGuard or Genetec Security Center
• Demonstrated negotiation and problem resolution skills
• Ability to communicate effectively both written and verbally to stakeholders and engineers

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].