Collections

Description We are looking for a detail-oriented Collections specialist to join a growing team in Pennsylvania. This contract opportunity is ideal for someone who brings strong experience in accounts receivable, account reconciliation, and customer payment follow-up. In this role, you will help maintain healthy customer accounts, support timely cash flow, and work closely with internal teams to resolve outstanding balances with accuracy and care.

Responsibilities:

• Contact customers by phone and email to review past-due balances, confirm payment timelines, and identify reasons for delayed remittance.

• Maintain accurate documentation of collection activity, customer account status, and relevant financial updates within company records.

• Process incoming payments and perform account reconciliation to ensure customer balances are current and correctly reflected.

• Partner with sales representatives to discuss account standing, address credit concerns, and develop practical payment approaches for customer accounts.

• Provide regular updates to the Credit Manager regarding delinquent accounts, collection challenges, and matters requiring escalation or support.

• Investigate discrepancies on customer accounts and work across teams to resolve billing or payment issues efficiently.

• Contribute to monthly accounts receivable reviews by preparing account information and highlighting risk areas or aging concerns.

• Interact with customers and colleagues in a detail-oriented, service-focused manner that supports strong business relationships. Requirements • 3-5 years of experience in collections, credit, accounts receivable, accounting, or account reconciliation.

• College degree or an equivalent combination of education and relevant experience.

• Working knowledge of Microsoft Office applications, including Excel, Word, and Outlook.

• Experience handling accounts receivable processes, reconciling customer accounts, and collecting payments.

• Strong verbal and written communication skills for effective customer and internal team interactions.

• Ability to organize collection activities, manage follow-up tasks, and maintain accurate records.

• Strong attention to detail and sound judgment when reviewing account issues and payment status.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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