Asst DirCustomer Success Mgmt

12928 Skills and Competencies * 5+ years of experience in customer success, account management, sales, or an equivalent role, preferably within a SaaS or data-driven product environment * Strong business acumen with the ability to build and maintain trusted client relationships * Demonstrated success driving product adoption, usage growth, and client engagement * Excellent verbal and written communication skills, including the ability to present to executive-level audiences and diverse business and technical stakeholders * Ability to troubleshoot and resolve service-related issues, including both business and technical challenges * Proven ability to work collaboratively within a team and across a matrixed organization to achieve shared goals * Strong organizational, analytical, and problem-solving skills * Willingness and ability to travel locally or overnight as needed Education * Bachelor's degree or equivalent practical experience ResponsibilitiesThis role is responsible for managing strategic customer relationships, driving product adoption, and ensuring clients achieve measurable value from Moody's Insurance solutions. * Conduct customer onboarding and develop a deep understanding of Moody's products, customers, and industry positioning * Build strong relationships with assigned insurance customers and key internal stakeholders * Develop and execute strategic customer success plans to maximize product adoption, efficient usage, and customer outcomes * Proactively assess account health and act as the subject matter expert on client needs, product usage, and business impact * Drive customer retention, usage growth, and increased engagement across the Moody's Insurance product ecosystem * Identify opportunities to expand customer value through upsell and cross-sell initiatives * Deliver a superior end-to-end customer experience by anticipating challenges and addressing issues effectively About the TeamThe CAPE Property Intelligence Customer Success Management team partners closely with insurance and risk-focused organizations to help them realize the full value of Moody's Insurance solutions. The team is focused on building long-term client relationships, guiding customers through product adoption, and enabling informed decision-making through advanced analytics and responsible AI-driven tools.Moodys Corporation is a Government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act of 1974, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment: (1) disabled veterans; (2) recently separated veterans; (3) active duty wartime or campaign badge veterans; and (4) Armed Forces service medal veterans.VEVRAA Federal ContractorWe Request Priority Protected Veteran and Disabled Referrals for all of our locationsPlease contact Donna Hutchinson, Assistant Vice President, Talent Attraction for any questions regarding this listing.