IT Associate I
Northeast Kingdom Human Services
St. Johnsbury, VTJobSeen todaySeen in employer's feed today
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Job overview
The IT Associate I supports Northeast Kingdom Human Services’ technical infrastructure across multiple sites. The role provides end-user and Help Desk support, handles equipment changes and repairs, installs and configures hardware and software, and assists with operational procedures and infrastructure maintenance. It also troubleshoots technical issues to support reliable network performance.
Skills & qualifications
Skills
Full job description
This job was posted by https://www.vermontjoblink.com : For more information, please see: https://www.vermontjoblink.com/jobs/1414238 Responsibilities As an IT Associate I, you will play a critical role in maintaining and supporting the organizations technical infrastructure. Your responsibilities will include: Provide technical support and problem resolution to end users across multiple sites\ Respond to and assist staff with Help Desk requests in a timely manner\ Perform equipment moves, repairs, additions, and changes including end user devices and network equipment\ Install and configure PC hardware and software\ Collaborate with the IT team to create and update operational procedures\ Assist in maintaining and enhancing technical infrastructure including LAN/WAN networks, Windows servers, operating systems, Exchange, and workstations\ Troubleshoot and resolve complex technical issues to ensure reliable network performance Key Skills and Abilities Strong problem-solving and troubleshooting skills\ Ability to manage multiple tasks and prioritize effectively\ Strong communication and customer service skills\ Ability to work independently and collaboratively within a team environment\ Attention to detail and commitment to maintaining secure, reliable systems
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