Libraries Youth Services Technician

TOWN OF GREAT BARRINGTON - YOUTH SERVICES TECHNICIAN Status: Full Time, Union, Non-Exempt Hourly Rate: $18.59-$20.34/hr. Work Week: 40hrs/week Position Purpose In support of the Town of Great Barrington's organizational mission to serve the community with integrity, accessibility, and excellence in public service, the Youth Services Technician plays an important role in creating a welcoming, engaging, and inclusive library experience for children, teens, and their families. Working as a member of the Library team, this position provides high-quality customer service at the Children's Room circulation desk, assists patrons in accessing library resources and technology, maintains youth collections, and supports the delivery of educational, recreational, and literacy-focused programming. The Youth Services Technician helps foster a lifelong love of reading and learning by connecting young patrons with books, information, and enriching library experiences while ensuring that library services are responsive, organized, and accessible. This position contributes to the Library's mission by maintaining inviting public spaces, supporting outreach and community engagement initiatives, assisting with programs and special events, and promoting equitable access to library collections, services, and digital resources. Success in this role requires exceptional customer service, strong communication and organizational skills, attention to detail, creativity, sound judgment, and the ability to build positive relationships with children, families, colleagues, and community members in a collaborative and welcoming environment. ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. - Serves family library patrons at the Children's Room circulation desk circulating materials, creating new patron accounts, answering reference questions, offering reader's advisory to assist materials' selection, & communicates library policies and procedures; shelves youth materials, straightens and organizes stacks, keeps track of overdue books, processes notices; - Answers the telephone responding to questions; communicates with patrons via email, assists patrons with online catalog, public computers, & is knowledgeable about library eServices; - Processes books to make them circulation-ready; - Works with Youth Services Supervisor to design and execute programming for children and young adults, book displays, & seasonal room decor; - Assists Youth Services Supervisor with social media and other outreach as required; - Performs similar or related work as required, or as situation dictates. MINIMUM QUALIFICATIONS Education and Experience: High school diploma; library experience desirable; experience working with the public and providing excellent customer service; or an equivalent combination of education and experience. Some college and/or library science degree preferred.