End-User Systems Engineer

Join Americas favorite family bakery since 1934home of Little Debbie, Drakes Cakes, and Sunbelt Bakery Granola Bars. Work with legacy brands that bring smiles to faces nationwide, including yours. Youll experience a culture committed to work-life balance, guaranteed time off, and supportive health and wellness offerings. Enjoy profit sharing, long-term job security, and a range of exciting career paths. When you join McKee Foods, youll discover a better way to live and work. Pay Salaried grade 5, 8, or 10 $64,000 - $105,900 / year, depending on experience and qualifications. Actual salaries may vary and in some cases may be higher with extensive experience and strong performance. This position is part of a career ladder that includes multiple grades, indicating potential for advancement. Exempt Schedule 1st Shift (Monday Friday, 8:00 a.m. 5:00 p.m.) Hybrid-remote with minimum three days on-site per week Location 10260 McKee Road, Collegedale TN 37315 Job Summary McKee Foods is seeking an End-User Systems Engineer to join our newly formed Digital Workplace Services team. In this role, you will act as a subject matter expert for our End-User Computing (EUC) environment, overseeing the core infrastructure that powers how our employees work. Working alongside IT Helpdesk and other End-User Engineers, you will ensure a seamless, modern, and highly available digital workspace. You will collaborate with a core team to manage and modernize our Workspace ONE, IGEL, Active Directory, and Google Workspace platforms. This is a dynamic role that blends daily operational excellence with big-picture architecture and continuous improvement. Workspace Engineering: Collaborate on the administration, architecture, and maintenance of Workspace ONE (WS1) and IGEL OS infrastructure, ensuring reliable and scalable delivery of virtual desktops and applications. Endpoint and Image Management: Build, maintain, and continuously optimize standard endpoint images for both physical and virtual devices. Manage device provisioning, patching, and the overall lifecycle of enterprise hardware and thin clients. Project and Initiative Delivery: Participate in platform upgrades, migrations, and continuous improvement initiatives using a hybrid Agile-Waterfall methodology, balancing structured enterprise planning with iterative execution. Cross-Team Collaboration and Escalation: Act as an escalation point for the IT Helpdesk for applicable incident tickets. Partner closely with Infrastructure and Security teams to deliver a unified, frictionless digital experience for all employees. Application Delivery and Automation: Package, deploy, and maintain applications across WS1 and virtualized platforms. Leverage scripting (PowerShell) to automate routine manual tasks, deployments, and remediation workflows. Performance and Troubleshooting: Proactively monitor system health, login times, and resource utilization. Resolve complex performance, access, and stability issues impacting the end-user environment. Security and Compliance: Apply strict endpoint security standardsincluding OS patching, device hardening, and access controlsin alignment with Security team policies. Identity and Access Integration: Support authentication and secure access for workspace platforms by co-managing Active Directory, Group Policy (GPO), and Okta integrations. Required Qualifications Bachelors degree in Information Technology, Computer Science, or related field (or equivalent work experience) 2+ years of experience in IT operations, systems engineering, or enterprise end-user computing environments Hands-on experience administering unified endpoint management (UEM) or enterprise collaboration suites (e.g., Google Workspace) Working knowledge of Active Directory and Group Policy (GPO) Experience deploying and supporting enterprise applications at scale Strong analytical and troubleshooting skills across endpoints, virtual environments, and network/access issues P eferred Qualifications Direct experience administering Workspace ONE (WS1), IGEL OS, Google Workspace, and WebEx. Experience building and maintaining Windows endpoint images, including complex patching and system configuration Familiarity with Okta or similar modern identity/SSO providers Scripting and automation experience (PowerShell or similar) Understanding of modern zero-trust endpoint security practices Experience working in large-scale manufacturing or hybrid enterprise IT environments Experience using ITSM ticketing systems (e.g., Freshservice, ServiceNow) for managing incidents and service requests. Experience collaborating within a team utilizing project tracking tools like Jira. Proven experience leveraging AI tools as a force multiplier for delivering quality research, building standard processes, and automating workflows. Benefits Competitive weekly pay Profit-sharing cash bonus program 401(k) with matching contributions 25 days Paid Time Off (for vacation, holidays, sick time, personal time, etc.) Medical insurance, including health, dental, vision and prescription drug plan Supplemental plans, including life insurance Fully-paid parental leave Health Center and Pharmacy Mental wellness counseling (on-site in TN, virtual elsewhere) Employee Assistance Program (EAP) Exercise and recreation facility Wellness programs with incentives Tuition reimbursement Credit Union Short-term and long-term disability benefits (company-paid) We are an Equal Opportunity Employer