Telecom Client Technician

Experience Required

2 - 4 years

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

40

Number Of Positions

1

Work Schedule and Shift Requirements

First (Day)

Job Description

Telecom Client Technician

Job Locations

US-KY-Henderson

ID 2026-3949 Category Service Excellence-Onsite Field Services Position Type Regular Full-Time

Overview

ViaPath is looking for a Telecommunication Technician 3 (Site Admin Technician 3) to join the Field Services team. Under the direction of the Field Service Manager, but working largely independently without and/or limited direct supervision, provide remedial repair, preventive maintenance, and system reliability services. Potentially administer kiosk collection/service activities with customers located geographically throughout an assigned territory.

This position will be based at the customer site in Henderson, KY with travel to additional sites.

Responsibilities

Serve as a positive Ambassador representative for ViaPath when meeting with customers and clients - clearly demonstrating "Service Excellence"

Responsible for overall service of ViaPath products at assigned customer sites and willing to assist the customer at all times

Prioritizing and planning of assigned service calls

Communicating updates associated with assigned service calls

Escalating problems when appropriate

Interacting in a professional manner with customers to foster positive relationships

Point of contact for FACILITY staff for any issues regarding customer account

Replacing telephony hardware and network components, basic maintenance practices

Pulling cable, mounting network devices, installing telephony hardware

Administer kiosk service and collections, clearing bill/paper jams, and deposit monies at assigned financial institutions

Basic troubleshooting to include defining problems, collecting data, establishing facts, and drawing valid conclusions; assisting Technical Support departments with corrective action on deployed hardware and software; developing working knowledge of all operating standards, practices, and procedures

Wiring troubleshooting to include tracing and repairing or replacing damaged wiring and effecting repairs on 66-Blocks or Cutoff Switches

Handle special projects as assigned by Field Service Manager

Scheduled and/or unscheduled overtime work and callouts are to be expected

Energize and foster an effective and impactful team environment

Troubleshoot video visitation session issues with guidance from ViaPath Technical Support where applicable

Perform basic troubleshooting of tablet functionality, applications, and Wi-Fi connectivity issues where applicable

Return damaged or inoperable equipment in accordance with ViaPath Return Merchandise Authorization process

Qualifications

High school diploma or general education degree (GED) is required.

Minimum of 2-4 years of related experience.

Experience troubleshooting, ability to define problems, collect data, establish facts, and draw valid conclusions.

Proficient in Windows OS, MS Office, and other software programs that may be required

Proficient with Telephony and Networking, inclusive of copper, CAT 5/6, and fiber optic wiring

Knowledge of wiring color code and fabrication of data cabling.

Must be able to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 100 pounds with assistance.

Must possess a valid driver's license. The willingness and ability to travel to various customer sites daily with the potential for overnight trips

The work atmosphere will be relevant with access to government agencies, jail, and prison environments, with stringent security guidelines to be maintained at-all-times

Ability and willingness to work the scheduled and/or unscheduled overtime work assignments and after-hours callouts.

Additional Information

ViaPath is committed to providing equal employment opportunities to all qualified individuals and to maintaining a workplace free from discrimination and harassment. Employment decisions are based on individual merit, qualifications, performance, and business needs. In accordance with applicable federal, state, and local laws, ViaPath does not discriminate or permit harassment against any employee or applicant based on any characteristic protected by law. ViaPath's commitment applies to the fullest extent required by federal, state, and local laws applicable to its contracts and operations.

Benefits Overview

ViaPath is committed to supporting the health, well-being, and security of our employees. Eligible full-time employees have access to a comprehensive benefits package that includes:

Medical, Dental & Vision Insurance - Multiple plan options designed to support a variety of coverage needs.

Health Saving Accounts (HSA) and Flexible Spending Accounts (FSA) - Employer provided contribution to the HSA for eligible medical plans. Healthcare and dependent care spending accounts available.

Flexible Time Off (FTO) - Including vacation and sick time

Company Holidays

Retirement Plan (401(k)) - Traditional and Roth 401(k) options available including employer matching contributions.

Life & Disability Insurance - Company-paid basic life insurance and short-term disability; additional voluntary coverage available.

Employee Assistance Program (EAP) - Free, confidential support for personal, financial, and family matters.

Additional Well-Being Resources - Includes access to Care.com, Calm, Active&Fit, Telavet, LegalShield, and other lifestyle resources and discounted services.

Eligibility for certain benefits may depend on employee status, work location, and applicable plan documents. Benefits and terms are subject to change. The information above provides a brief summary of our benefit programs. Actual coverage details are governed by the official plan documents, which control in the event of conflict. ViaPath reserves the right to modify or terminate any benefit program at any time.

ViaPath is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of r ace, color, r eligion, creed, national origin or ancestry, s ex, pregnancy or pregnancy-related condition, age, physical or mental disability, veteran or military status, genetic information, s exual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Job Type

Full time

Benefits Offered

Not specified

Veteran Preference

No

Place of Work

On-site

Requisition ID

2026-3949