Senior Residential Operations Manager

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13779781 Administrative & Operational Management: - Manage day-to-day residential operations, including front desk services, key control processes, room reservations, tabling initiatives, occupancy communication coordination, and building logistics. - Experience in the Housing CRM system (eRezLife) to manage operational workflows related to residential life functions, including student records, engagement tracking, and reporting, in collaboration with the Director of Housing & Residence Life. - Coordinate operational planning and execution for move-in, move-out, break housing, and building transitions in collaboration with the Director. - Oversee the logistical implementation of summer housing operations, including coordination for summer camps, conferences, academic programs, and approved external groups utilizing residential spaces. - Monitor service delivery standards and respond to operational concerns in a timely and student-centered manner. - Prepare recurring operational reports related to occupancy utilization, service metrics, summer housing activity, and external group operations. - Identify operational inefficiencies and recommend process improvements to the Director. Staff Supervision & Development: - Serve as the primary supervisor for all Resident Assistants, including recruitment, coordination, hiring processes, onboarding, training implementation, scheduling, performance evaluations, and ongoing development. - Provide ongoing coaching, mentoring, and professional development for staff, and address performance concerns by implementing and documenting corrective action in alignment with departmental standards. - Design and facilitate RA training sessions focused on crisis response, conduct procedures, community development, equity and inclusion, and student support strategies. - Monitor RA duty coverage, community walks, and response expectations to ensure consistent service delivery. - Support the supervision of Desk Assistants as needed, particularly in coordination with operational priorities or during staffing transitions. - Identify leadership development opportunities for RAs and support their growth through structured reflection and feedback. - Facilitate weekly staff meetings focused on residential operations, crisis preparedness, community standards, and student support. Student Engagement & Community Development: - Assist in coordinating Living Learning Communities (LLCs) in partnership with faculty and campus partners. - Support community-building programming efforts led by Resident Assistants. - Conduct student outreach and academic welfare checks for residents of concern. - Partner with Student Success and Retention, Student Counseling Services, Student Disability Services, and the Dean of Students' office for referrals and coordinated care. - Monitor engagement trends and recommend adjustments to programming efforts. - Represent Housing & Residence Life at select campus engagement events and committees. Facilities Coordination and Risk Management: - Serve as primary liaison for day-to-day work order follow-up and preventative maintenance tracking. - Oversee room readiness verification in collaboration with Facilities. - Coordinate annual health and safety inspections. - Support safety drills and emergency preparedness initiatives in collaboration with University Police. - Document facility trends and report recurring concerns to the Director for long-term planning. Conduct Administration: - Experience in Maxi nt to document cases, track outcomes, maintain accurate records, and generate reports in compliance with institutional standards. - Review and adjudicate routine housing conduct cases, as assigned by the Director, in accordance with established guidelines. - Consult with the Director regarding complex, high-risk, or escalated cases. - Support coordination with the Director when cases require broader university routing. On-Call and Crisis Response: Participate in the professional staff on-call rotation, providing evening, weekend, holiday, and break coverage and real-time guidance to Resident Assistants and other student staff during crisis situations. Serve as lead residential responder when on-call for after-hours incidents