Supervisor, Commerce Operations Multi Retailer

Who We AreWPP Enterprise Solutions designs, builds, and operates the growth systems that competitive businesses rely on. In a world where Al is reshaping how companies drive growth, we lead clients in business transformation and marketing modernization, connecting strategy directly to execution. Our 12,000 experts in engineering and platforms, commerce, consulting, content transformation, CRM, and CX work within a unified global operating unit across 40+ markets. WPP Enterprise Solutions works alongside best-in-class partners including Adobe, AWS, Braze, Google, Microsoft, Salesforce, and Shopify, as well as innovators in AI, to deliver growth solutions tailored to the needs of our clients' businesses. VML, part of WPP, supports WPP Enterprise Solutions by helping brands activate transformation through creativity and experience.Supervisor, Commerce Operations - Multi RetailerPosition SummaryThe Supervisor, Commerce Operations is responsible for day-to-day digital shelf stewardship AND commercial performance support across a portfolio of retail partners including Target, Kroger, Sam's Club, and mid-to-long-tail retailers (Food, Drug, DIY). This role serves as the operational backbone for our CPG clients, ensuring product content is accurate, compliant, and discoverable while also providing trading intelligence, competitive monitoring, and structured client reporting with clear recommendations.This is a client-facing role. The Manager delivers monthly reporting meetings, triages platform alerts, executes approved optimisations and provides proactive recommendations that improve digital shelf health, commercial performance, and retailer readiness. They operate VML Commerce dashboards, retailer native portals, Profitero as primary tools, translating automated data into actionable insight for clients' Omni-marketing and Sales teams.The ideal candidate combines digital shelf operations experience with commercial acumen: comfortable discussing content compliance and category share trends in the same client meeting.Key ResponsibilitiesDigital Shelf Operations & Content StewardshipOwn operational health of the digital shelf across Target, Kroger, Sam's Club, and assigned mid-tail retailersExecute product content updatesSubmit and maintain content through retailer portals, Salsify, and syndication platformsVerify syndication outcomes and monitor publication statusValidate product data accuracy, taxonomy, and retailer-specific requirements prior to publicationImplement pre-syndication readiness checklistContent Monitoring, Alert Triage & Quality AssuranceAssess alert severity, identify root cause (retailer overwrite vs. syndication failure vs. data quality issue), and route to appropriate owner with recommended actionPerform manual PDP audits for retailers not covered by Profitero (Food, Drug, DIY) on monthly cadenceMonitor content contribution scores, retailer compliance scorecards, and publication healthEscalate systemic issues and recurring patterns for structural resolutionCommercial Performance Support & Trading IntelligencePrepare and deliver monthly competitive pricing snapshots for Tier 3-5 retailers using syndicated data (Nielsen, Circana, 84.51)Maintain quarterly category share tracking: is client gaining or losing vs. competition at total category levelFlag new entrant detections, delistings, and major competitive price shifts within 1 week of occurrenceSupport line review preparation and QBR data pulls for Target and Kroger Sales teamsClient Reporting & Insight DeliveryDeliver monthly structured reporting meetings to Omni-marketing and Sales teams for assigned retailersReports include: content health scorecard, search visibility trends, competitive positioning, and trading metrics - each with written "so what" and recommended actionsExecute approved content changes resulting from search/keyword recommendations (title rewrites, bullet updates, image swaps) and brief the c