American Girl Retail Service Support

JOB REQUIREMENTS: Posting Title American Girl Retail Service Support - Seasonal (Remote - WI) Requisition Number R238772 Company American Girl Brands, LLC Location McFarland, Wisconsin Address 123 Mattel Ave Zip Code 53558 Job Category Customer Service CREATIVITY IS OUR SUPERPOWER.It'sour heritage andit'salso our future. Because wedon'tjust make toys. We create innovative products and experiences that inspire fans, entertain audiences and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard-when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers Don'tmeet every single requirement?At Mattel we are dedicated to building a diverse and inclusive workplace, so ifyou'reexcited about thisrolebut yourpast experiencedoesn'talign perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. The Opportunity American Girl, a subsidiary of Mattel, is seeking Seasonal Retail Service Agents to support our peakbusinessseason from September through early January. This is a temporary,seasonal position designed to provideadditionalcustomer support during one of the Company's busiest times of the year. Employment in this role is expected to continue through the seasonal assignment and is not intended to be a regular or permanent position. As a Seasonal Retail Service Agent, you will provide a high-quality customer experience that exemplifies the guiding principles of the American Girl service philosophy while supporting our premium brand. In this role, you will deliver professional, efficient, friendly, and knowledgeableassistanceto customers via phone and email, helping to resolve issues related to retail experiences, products, services, reservations, and purchases. You will strive to achieve first-contact resolution while creating meaningful and personalized customer interactions. This is a fully remote,work-from-home position. Team members must perform their job duties from their designated home address andmaintaina workspace that supports productivity, professionalism,confidentialityand customer service standards. All necessary equipment will be provided by the Company. Employees must work from the home address provided during the hiring process andmustresidein Wisconsin or Illinois. A mandatory virtual training program isrequiredprior to assuming job responsibilities. Candidates must be available to attend up to10 daysof training, with a training schedule of 25 to40 hoursper week. Training is typically conducted Monday through Friday between 8:30 a.m. and 4:30 p.m.or5:00 p.m. and 10:00... For full info follow application link. Mattel is an Affirmative Action/Equal Opportunity Employer. F/M/Disability/Vet ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/A649DB8F1F044C58