Care Coordinator I

This job was posted by https://www.arjoblink.arkansas.gov : For more information, please see: https://www.arjoblink.arkansas.gov/jobs/4813474 Our Story Arkansas Provider Coalition (APC) provides Care Coordination for Summit Community Care, helping individuals with developmental disabilities and/or behavioral health diagnosesmaintaintheir health and independence. Working with Arkansas Medicaid, APC ensures patient-centered care through service referrals, follow-ups, and navigation. The care process includes assessment, care planning, medication management, service coordination, and monitoring adherence to ensuretimelyaccess to quality, cost-effective care.Founded in 2017, APC is known for high-quality, individualized care across Arkansas. Core values include person-centered services, protection from harm, and the right to non-discrimination, dignity, and respect. Our Mission Our mission at Arkansas Provider Coalition is to provide Care Coordination that ensures the highest quality services are provided to APCmembersand that services are coordinated and appropriately delivered by specialized service providers. APC is committed to ensuring there is continuity of care across all services provided to the members of Summit Community Care. APC connects its members to community services and supports that enable them toparticipatein the life of their communities throughcarecoordination, advocacy, and responsiveness. APC and each of its employees value each member served and are committed to addressing each members needs in the most respectful and effective manner possible. Key Responsibilities and Accountabilities of this Role - Develops, documents, evaluates, monitors, and modifies the assigned members annual Person-Centered Service Plan (PCSP) on an ongoing basis, including member choices; the care plan may include, but is not limited to, the following areas of service: Behavioral Health, Community Resources, Crisis Safety, IDD/Waiver, Financial Information, Mental Health, Physical Health, and Substance Abuse. {=html} - Ensures that members health, safety, and service needs are met by working directly with the individual members, their families/guardians, their providers, and other members of their circle of support. {=html} - Maintains monthly contact with members, their families/guardians, providers, community resources, stakeholders, and other professionals in the members care team. Conducts in-person visits at least once every quarter, with more frequent monthly visits for complex cases. Maintains contact via telephone at least once a month andutilizesvirtual meetings through a company-provided laptop equipped with communication and database software. {=html} - Documents work activities and member information into the electronic medical records system (EMR) within twenty-four hours according to APC policiesregardingdocumentation. {=html} - Complies withthe core metricsestablishedfor assigned members according to APC policies and regulatory standards. {=html} - Answers questions and provides information over the telephone, email, and in person; answers andassistscallers via telephone calls,utilizinga company-provided cellular telephone. {=html} - Promotes individual and organizational continuous learning and performance improvement by modeling own self-directed professional development andremainingcurrent on methods, tools, and resources needed to improve job performance;demonstratesthat new learning gained from professional development is incorporated into practice. {=html} - Maintains compliance with Conflict-Free Case Management rules, as well as all applicable rules and regulations within the Arkansas PASSE Medicaid Provider Manual, Section II, 240.000, the Arkansas PASSE Care Coordination Agreement, Arkansas Insurance Department, Arkansas Medicaid, and other applicable Medicaid Manuals and updates. Alwaysmaintainsconfidentiality and integrity of Arkansas Provider Coalition,complying withThe Health Insurance Portability and Accountability Act (HIPAA) and Arkansas Provider Coalition policies. {=html} - Operates a company-issued laptop computer with Microsoft Office/Microsoft 365 suite products, company-issued smart phone, and other communication and database software in the performance of essential job functions. Operates a personal automobile in the performance of essential job functions for travel to meetings, members homes, provider offices, conferences, and training. {=html} - Maintains a home office with reliable internet that supports standard home office equipment, free from common distractions, and ensures the security of company-issued assets and Protected Health Information (PHI). Tasks may be performed in various locations, including the home office, member homes, provider offices, APC corporate office, car, and public areas. Knowledge, Experience, Skills, and Abilities The necessary knowledge, e