Referral Testing Technician

Department:

60916 Wake Forest Baptist Medical Center - Lab: Reference Lab Testing

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Primarily 8:00 am to 4:30 pm with weekends and holidays and other shifts as needed

Pay Range: $21.85 - $32.80

Position Highlights:

• Shift Schedule: Full-Time Days
• Primarily 8:00 am to 4:30 pm with weekends and holidays and other shifts as needed
• Department: Reference Lab Testing
• Location: Winston Campus

Education & Experience:

• Associate's degree required.
• Typically requires 2 years of progressively responsible experience in a health care or clinical laboratory setting

How You’ll Impact Patient Care: Your responsibilities may include, but are not limited to:

• Performs preanalytical specimen processing for referred clinical testing. Evaluates specimens and requisitions for acceptability of specimen collected and is responsible for determination and prioritization of testing based on stability, order priority, and availability of reference laboratories.
• Accurately processes specimens for send out testing. Aliquots specimens for testing, maintaining proper specimen identification and following safety protocols. Completes internal send out processes, including documenting billing information to ensure accurate billing and reimbursement practices. Completes reference laboratory requisitions online or manually, including patient demographics, insurance, diagnosis, patient history, and previous result attachment, as required.
• Performs postanalytical resulting through manually resulting all non-interfaced testing sent to outside reference laboratories within the established DOS expectations and in accordance with department policies and procedures, while recognizing the differences in resulting requirements based on client type, EMR type, and/or spotlight accounts.
• Utilizes internal lab tools to ensure efficient patient care is being provided. Monitors test pending logs for all reference testing to ensure all tests are submitted to outside reference laboratories in a timely manner. Reviews and reconciles overdue logs for all testing referred outside of ACL Laboratories, including submitting test delay notifications as appropriate.
• Performs exception handling activities associated with specimen collection, receiving, accessioning, and resulting. Uses of critical thinking and problem-solving skills regarding all exception handling issues including, but not limited to specimen integrity, test verification, missing information, incorrect specimen received, mis-identification issues, and secondary specimen sourcing.
• Exhibits excellent customer service skills and dedication to providing safe and appropriate patient care. Collaborates with all internal team members and external clients in order to resolve all customer service issues, questions, and exceptions.
• Ensures the department is providing excellent customer service through active participation in QI activities. Maintains knowledge base for all referral testing workflow changes/process improvements and acts as a resource for training new team members.

Skills & Qualifications:

• Good customer service skills with ability to interact effectively and communicate proficiently.
• Good data entry skills.
• Medical background, including basic knowledge of medical terminology applicable to a clinical laboratory.
• Previous experience in a Specimen Processing or production environment.
• Previous knowledge/experience with handling esoteric test requests.

Work Environment:

• Able to work weekends and select holidays, on a rotating basis.
• Works in a biohazard environment, handling infectious biological specimens and practicing good safety habits, including wearing personal protective equipment (PPE) when appropriate.
• Must be able to handle stressful situations in a calm and professional manner.
• Work requires analytical ability to gather and interpret data.
• Ability to sit or stand for long periods.
• Frequently lists up to 10 lbs.
• Able to lift up to 40 pounds.

DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.