Office Coordinator - NCPA Occupational Health

UPMC Susquehanna Medical Group is currently hiring an Office Coordinator. This leader will support the North Central PA Work Center offices which currently includes four locations: Williamsport (at Divine Providence Hospital), Muncy, Lock Haven, and Wellsboro. This is a full-time position Monday - Friday, dayshift, with no weekends or major holidays. Apply today to join our leadership team at UPMC, where you'll make a lasting impact on the health and well-being of patients and communities throughout North Central Pennsylvania.

Purpose:

The Office Coordinator manages the front office staff in collaboration with the manager. Coordinates front office scheduling and staff assignments. Serves as resource to address patient, family, staff, or Physician needs or concerns.

Responsibilities:

• Obtain accurate demographic, next of kin, insurance information including referrals/authorizations.

• Ensure patient scheduling is accurate.

• Develop and maintain a patient-centric culture, centered around patient arrival and follow up activities in line with the consumerism initiatives, if applicable.

• Monitor and meet practice specific benchmarks inclusive of point of service and scheduling (inclusive of template management for timely patient access), if applicable.

• Manage front office staff in practice. Work closely with manager to ensure specific needs are met. Coordinate scheduling and staff assignments.

• Work denial work queues in conjunction with the CBO.

• Ensure accuracy for all daily charge input, both inpatients and outpatients of CPT and diagnosis codes.

• Oversee orientation/training including cross training to ensure staff availability/coverage requirements caused by vacations, sickness, or peak loads.

• Compile departmental data on patient caseload and physician intervals to ensure appropriate staffing levels.

• Ensure a positive customer service atmosphere and interactions in office areas through ongoing training/development/monitoring of staff. Seek physician/staff feedback to ensure interactions are appropriate. Investigate/resolve customer complaints.

• Collaborate with manager in selecting, monitoring and evaluating front office staff.

• Bachelor's Degree + 6 months of healthcare experience

• OR Associate's Degree in Health Care or Business + 1 year of healthcare experience

• OR High School Diploma + 2 years of healthcare experience

Licensure, Certifications, and Clearances:

• Act 31 Child Abuse Reporting with renewal

• Act 33 with renewal

• Act 34 with renewal

• Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran