Site Reliability Engineer II

$80,000 - $105,000 + VIP Bonus

The insurance industry runs on Vertafore. We equip agencies, MGAs, and carriers with the core digital systems, specialized AI, and data-driven foundation to eliminate distribution drag across the insurance lifecycle, spanning sales, servicing, and back-office operations.

Underpinned by unmatched speed and performance power, we are the trusted backbone that’s taking the insurance industry from friction to flow with Distribution Velocity – speed, performance, and trust - to drive growth at scale.

With over 95% of the top agencies and insurers and 50% of industry compliance transactions running through Vertafore, we lead at the intersection of innovation and trust, giving insurance professionals the confidence to transform and win in the AI era.

Our reach is global, with headquarters in Denver, Colorado, and offices across the U.S., Canada, and India.

We are looking for a talented technologist to assure high availability and stability of our Vertafore products. The successful candidate must have a can-do attitude and competency in delivering innovative and practical solutions to achieve our technology and business objectives. This position reports up to the Development organization.

Core Requirements and Responsibilities:

Essential job functions included but are not limited to the following:

• Subject Matter Expert on how the applications works, its underlying architecture, and data relationships.

• Address support escalations from Customer Support and IT Operations teams.

• Debug and correct application configurations, codes, database queries, and data to restore an incident.

• Collaborate with the product owner and product manager for any solutions that required non-operational development engagement.

• Peer review on code changes as required.

• Apply reverse engineering to troubleshoot on the issue.

• Automate support processes.

• Automate and maintain deployment pipelines.

• Deployment of hotfixes and ad hoc database changes to lower environments. Coordinate changes with IT Operations to production.

• Collaborate with IT Operations and development team to ensure proactive monitoring, high availability, and performance of products to achieve the best customer experience.

• Recommend and collaborate with others to innovate and implement solutions to optimize product and team performance.

• Take ownership of root cause analysis to resolve problems permanently.

• Create and maintain runbooks that outlined development support procedures.

• Participate or lead in assigned projects.

• Communicate solutions effectively to technical and non-technical teams.

• Comply with standard processes and security policies when implementing solutions.

• Be on call as required to respond to the emergency escalation that engagement of development needed.

• Mentor others as required.

• Other duties as assigned

Knowledge, Skills and Abilities:

Qualifications:

• BS/MS degree in Computer Science, Engineering, or established professionals with relevant experience.

• 3+ years of similar working experience.

• Good grasp in Agile software development methodologies.

• Hands-on experience with Microsoft Windows and Microsoft .NET frameworks.

• Exposure in writing database queries on SQL Server or equivalent database platforms.

• Coding and scripting skills such as programming using C#, PowerShell, Python, or other relevant languages.

• Experience in navigating on Linux environment is preferred.

• Candidate without Linux experience must demonstrate a keen interest and self-motivated to pick up new technology.

• A fast learner and comfortable with fast tempo environment.

• A problem solver and ability to simplify complex issues.

• Skilled in creating runbook for support processes.

• Have a sense of urgency and ability to meet deadlines.

• Great team player and ability to work with minimal supervision.

• Great interpersonal skills.

• Able to deliver the message effectively to a technical and non-technical audience.

• Able to comply with processes and procedures.

• Able to maintain professional composure in any situations.

• Exposure to ITIL framework highly desired.

• Flexible in working extended hours on occasions or as required.

• Exposure to the insurance industry is desired but not mandatory.

Additional Requirements and Details:

• Travel required up to 10% of the time.

• Located and working from an office location.

• Occasional lifting and/or moving up to 10 pounds.

• Frequent repetitive hand and arm movements required to operate a computer.

• Specific vision abilities required by this job include close vision (working on a computer, etc.).

• Frequent sitting and/or standing.

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Vertafore is a drug free workplace and conducts preemployment drug and background screenings.

The selected candidate must be legally authorized to work in the United States.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all the job responsibilities, duties, skill, or working conditions. In addition, this document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

Vertafore strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

We do not accept resumes from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.