BUSINESS SYSTEM ANALYST

City/State Norfolk, VA Work Shift First (Days) Overview: Overview Business Systems Analyst – Laboratory Systems Location: Norfolk, VA (Remote with occasional onsite meetings at Sentara Fort Norfo

Sentara Health is seeking a Business Systems Analyst to support applications and technologies utilized by our laboratory customer base. This role serves as a liaison between business stakeholders, laboratory operations, vendors, and technical teams to help implement, support, and enhance technology solutions that improve efficiency and service delivery. The ideal candidate will have experience in Healthcare IT, strong project management and communication skills, and the ability to support business applications from implementation through ongoing production support. Experience working with laboratory operations, healthcare systems, and HL7 interfaces is highly desirable.

Key Responsibilities

• Support and maintain applications and technologies serving the laboratory customer base.

• Coordinate and manage project activities, timelines, deliverables, and stakeholder communications.

• Gather, analyze, and document business requirements and system enhancements.

• Provide application, product, and customer support to end users.

• Track project milestones and maintain status reports and spreadsheets for leadership and stakeholders.

• Troubleshoot system issues, coordinate resolution efforts, and communicate updates effectively.

• Support healthcare application implementations, upgrades, and optimization efforts.

• Collaborate with internal teams, vendors, and business partners to ensure successful project outcomes.

• Assist with interface monitoring and support, including HL7 messaging and healthcare data exchanges.

Education

• High School diploma (Required)

Certification/Licensure

• No specific certification or licensure requirements

Experience

Required Qualifications

• Minimum of 2 years of relevant Business Systems Analyst, Healthcare IT, or Applications Analyst experience.
• Experience gathering requirements, documenting workflows, and supporting system implementations.
• Strong project management and organizational skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities and work effectively with cross-functional teams.

Preferred Qualifications

• Experience supporting healthcare technology applications and business systems.
• Experience working within a laboratory environment or supporting laboratory operations strongly preferred.
• Knowledge of HL7 messaging, healthcare interfaces, and data exchange processes.
• Experience with healthcare EMR/EHR platforms such as Epic, Medica, Optum, or similar systems is a plus.
• Familiarity with healthcare workflows, application implementation, customer support, and process improvement initiatives.
• Experience managing projects, maintaining status reports, and communicating updates across stakeholder group

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $76,273.60 - $118,872.00 annually. Additional compensation may be available for this role, such as shift differentials, standby/on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Note: If an annual salary is posted, it is based on a full-time colleague working 2,080 hours annually. Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.