Coordinator, Security Operations Center

Giant Eagle

Cranberry, PAFull-timePosted 1 day agoStill listed today

Cranberry, PAFull-timeNo compensation foundPosted 1 day agoStill listed today

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At a glance

Compensation

No compensation found

Location

Cranberry, PA

Schedule

Full-time

Work Authorization

Not specified

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Job overview

The Coordinator, Security Operations Center supports Loss Prevention and Corporate Security by analyzing data, video, and documentation to mitigate risk and reduce shrink. The role reviews and monitors CCTV, responds to alarm-company calls, documents incidents, provides footage to law enforcement and other agencies, checks camera functionality, assists with case updates and service requests, and manages team-member access in the HikVision Door Access Platform.

Skills & qualifications

RequiredNice to have

Skills

CCTVCase ManagementMulti-Line Phone NetworksIncident DocumentationNon-Traditional ShiftsLoss PreventionLaw Enforcement

Qualifications

1+ Years ExperienceBachelor's Degree

Full job description

Job Summary

Provide support to Loss Prevention and Corporate Security. This position will analyze data, video and documentation to mitigate risk and reduce shrink. Job Description

Experience Required: 1 to 3 years; CCTV, Familiarity with case management, Using multi-line phone network Experience Desired: Ability to properly document incidents both verbally and written; Must be willing to work non- traditional shifts for a 24/7 operations; Loss Prevention or Law Enforcement experience Education Desired: Bachelors Degree

Job Responsibilities

Review CCTV footage to assist in identifying shoplifters
Utilize emerging technologies to assist in identifying shoplifters
Monitor CCTV at HQ to provide 24/7 security
Answer calls from alarm companies and take appropriate action
Document incidents called into the SOC
Provide video footage to Law Enforcement and other requesting agencies.
Spot check cameras companywide to ensure proper functionality.
Assist Store Detective Program in updating cases as needed.
Support the Loss Prevention Department by initiating service requests received from the stores IMS Service Ticket System. Reviews service ticket request for necessary information essential to determining service required. When information is incomplete, contacts originating requestor for needed additional details/pictures. Communicates with Loss Prevention Coordinator when needed.
Enter new Team Members/Updating existing Team Members in the HikVision Door Access Platform for all Corporate, Fresh Foods Manufacturing and Retail locations. Trains/assists Human Resources in Crafton, American Seaway Foods, Butler Refrigerated Meats and Cleveland Cold Storage to manage access locally.

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