Retail Team Manager (TN, Knoxville/Alcoa)

Regular Full Time

$55000 - $65000

About the Role

Five Star Breaktime Solutions is a premier provider of away-from-home convenience services, committed to delivering innovative breaktime solutions that enhance customer experiences. We are seeking a Retail Team Manager to lead and develop a team of Retail Team Leaders, Merchandisers, and Location Attendants in providing best-in-class retail operations and customer satisfaction. This role is the primary link between Five Star and our clients, ensuring strong partnerships, operational excellence, and customer retention. The Retail Team Manager is responsible for supervising route operations, executing merchandising initiatives, monitoring financial performance, and fostering a culture of accountability and service excellence.

What Five Star Has To Offer

• Paid vacation after 6 months.

• Seven paid holidays after 90 days.

• 401(k) retirement savings plan with company match.

• Comprehensive medical, dental, and vision insurance plans (individual and family coverage).

• Voluntary FSA, life insurance, and short/long-term disability options.

• Opportunity to support our 501(c)3 charity, Feeding the Future, Inc., which provides over 500,000 meals annually to children in need.

Key Responsibilities

• Lead, train, and develop retail teams to deliver exceptional service, product presentation, and client satisfaction.

• Ensure compliance and execution of company merchandising standards, plan-o-grams, and promotional initiatives.

• Visit client accounts regularly to assess performance, address needs, and strengthen customer relationships.

• Monitor and analyze retail financial reports to manage spoilage, sales accuracy, and labor costs.

• Oversee retail installations, conversions, and grand opening events in new and existing markets.

• Plan, assign, and evaluate daily work activities, including scheduling, labor allocation, and performance reviews.

• Maintain inventory control and ensure product freshness and visual merchandising compliance.

• Partner with other Retail Team Managers to improve route efficiency, share best practices, and optimize resources.

• Ensure adherence to company policies, safety standards, and all regulatory requirements.

• Collaborate with cross-functional leaders to identify business growth opportunities and improve profitability.

• Maintain fleet vehicles, equipment, and facilities in safe, clean, and operational condition.

• Serve as the primary point of contact for customer concerns, resolving issues with professionalism and urgency.

Required Qualifications

• Bachelor's degree and two year’s related experience and/or training; or equivalent combination of education and experience.

• Valid driver’s license and clean driving record.

• Must be able to consent to a drug screen and pre-employment background check.

• Must be able to lift 50 pounds.

• Ability to lift, bend, stoop, and reach throughout the route.

• Must be 21 to meet DOT requirements.

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.