Case Manager - Adult Program

Crystal Springs is looking for a dedicated and experienced the Case Manager who will is responsible for providing case management services to the individuals and their families; initial and on-going collateral work with licensing agencies, funding sources, referral sources, guardians, courts, and other programs; coordination of internal services that include quality assurance, conducting pre-placement interviews and supporting the intake process; coordinating and facilitating individual transitions to new homes within the program and/or to other agencies; and maintaining and/or maintaining needed resources. The Case Manager participates collaboratively with all members of the management team. Standards of Care: Promote and support each individual's Quality of Life by assuring Respect and Dignity, Individual Choice, Personal Growth and Accomplishment, Personal Well-being, and Community Membership/Relationships Address the total individual, inclusive of medical, psychosocial, behavioral, and spiritual needs Involve the individual, to greatest extent possible, and caregiver in the decision making process Facilitate transitions of care, which includes a complete transfer to the next care setting provider (internal and external) that is effective, safe, timely, and complete Provide professional presentation when representing the agency with external parties Ensure that all family members, guardians, and visitors are welcomed and treated with dignity and respect Work collaboratively with funding agencies, licensing agencies, and guardians in the best interest of the individual and alert appropriate administrator(s) in the identification of potential conflicts Ensure visits, telephone, and mail contact with family or other identified supportive adults in accordance with the individual service plan and program rules and standards Promote interventions that promote the development of independence and improved quality of life Maintain professional boundaries and confidentiality with individuals, families, guardians, and other external stakeholders Establish and maintain a positive collaborative working relationship with families/guardians, day habilitation program, residential supports, nursing department, providers and other appropriate agencies Case Liaison: Serve as the primary liaison to families/guardians, agency supporters and provider organizations Communicate treatment progress, issues, concerns, and general status to families/guardians, and other relevant external case workers as needed, and minimally once every two weeks Maintain routine contact with day habilitation program, residential supports, nursing department, providers and other appropriate agencies Ensure adequate and on-going communication of progress, issues, concerns, and general status to all members of the individual's team Provide initial response to most concerns and complaints from parents, guardians, workers, and other external stakeholders, working closely with the Supervisor II's, Residential Coordinators, and Director of Residential Services Distribute Satisfaction Surveys to parents/guardians as per Crystal Springs procedure General Responsibilities: Attend team meetings, ISP meetings, in-service trainings, conferences and seminars as required by Director of Adult Services Assist in admissions process as assigned Cooperate and participate in internal investigations Perform other reasonably related duty as assigned Qualifications: Bachelor's degree in related field of study Minimum of two years case management experience in Human Service Field Knowledge of Department of Developmental Disabilities and Day Habilitation regulations and CARF standards preferred