IT Support Technician

Overview

IITS Support Technicians provide both on-premises and remote technical support to faculty and staff for instructional technologies, computer labs, libraries, classrooms, offices, and other University technology resources.

Responsibilities

Responsibilities include, but are not limited to:

• Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems.

• Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas.

• Installs, mounts, hangs, removes, maintains, troubleshoots, and services IT, classroom, audiovisual, networking, and related technology equipment, including equipment located on walls, ceilings, or other elevated locations.

• Uses ladders and step ladders as necessary to install, access, inspect, maintain, troubleshoot, and service technology equipment and cabling.

• Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning.

• Assists students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology.

• Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work.

• Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies.

• Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams.

Qualifications

Education/Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field; or at least two years of related education and experience.

Knowledge/Skills/Abilities

• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook and computer applications used in most levels of instruction.

• Strong customer service orientation and communication skills with the ability to support non-technical users.

• Strong troubleshooting and problem-solving skills

• Ability to prioritize tasks and collaborate effectively across teams.

Travel

• Travel to other Touro NY campuses as needed.

Working Conditions

• Extensive use of computers.

• Extensive time sitting and standing.

• Regular physical activity associated with installing, maintaining, and servicing technology equipment, including climbing and working from ladders and step ladders, working at elevated heights, reaching overhead, and accessing equipment mounted on walls or ceilings, in accordance with applicable safety procedures.

• Able to lift up to 20 lbs.

Maximum Salary

USD $50,000.00/Yr.

Minimum Salary

USD $40,000.00/Yr.

Touro University offers a comprehensive benefits package for full-time employees which includes:

• Full range of Health Plans

• Medical Plans (choice of EPO, PPO, High Deductible HSA)

• Flexible Spending Accounts (FSA)

• Dental Plans (PPO & HMO) and Vision Plan

• Dependent Care and Transit Programs

• Life Insurance, AD&D and Voluntary Supplemental Life Insurance

• Short-term and Long-term disability programs

• Retirement Plan (403b) - matching contribution up to 5% for eligible/enrolled employees following one year of employment (may make own pre-tax contributions immediately following employment)

• Touro University Tuition Exemption Program for eligible employees, their spouse and dependent children

• Employee Assistance Program

• Early-Release Fridays (upon approval)

• Generous Paid Time Off

• Vacation, Sick Leave, Personal Leave & Floating Holiday

• Annual Holiday Schedule

All campuses of the Touro University unite to promote our core values of Respect, Integrity, and Ethics. As an international institution with diverse and talented faculty and staff, we value an inclusive learning experience where students and employees come first.

Touro University is an equal opportunity employer. Touro University treats all employees, job applicants, and students without unlawful consideration of race, ethnicity, religion, creed, color, national origin, ancestry, sex (including pregnancy, childbirth or related medical condition), age, disability, medical condition, marital status, genetic information, sexual orientation, gender, gender identity, gender expression, military service or veteran status, citizenship status, or any other classification protected by applicable federal, state or local laws. We are committed to ensuring the fulfillment of this policy in all decisions, including but not limited to, recruitment, the administration of educational programs and activities, hiring, compensation, training and apprenticeship, placement, promotion, upgrading, demotion, downgrading, transfer, layoff, suspension, expulsion and termination, and all other terms and conditions of admission, matriculation, and employment.

Inquiries or complaints concerning the non-discrimination policies should be sent to Nicole Barnett, 202 West 43rd Street, 11th Floor, New York, New York, 10036, [email protected] (646-565-6285) or, alternatively, to the Chief Compliance Officer at [email protected] and 646-565-6000 x55330.

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Job Locations US-NY-Kew Gardens

ID 2026-13675

College TUNY - Lander College for Men

Position Type Full-Time

Schedule Shift Monday-Thursday 12:30pm - 9:00pm, Sunday - 3:30pm - 9:00pm

Hours Per Week 36.5

Travel As needed

Category Information Technology

FLSA Status Non-Exempt

Location : Country US