Manager Assistant - Enterprise Architecture

Manager Assistant - Enterprise Architecture

• Sunrise, FL, United States

• New York, NY, United States

(Hybrid)

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values (https://about.americanexpress.com/our-company/who-we-are/who-we-are/default.aspx#values)  and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

The Role

This role blends program management discipline, cross‑team orchestration, and executive enablement. The Manager Assistant/Chief of Staff partners closely with a Vice President, Architecture as Code, to drive alignment across teams, translate strategy into execution, and ensure priorities, roadmaps, and deliverables land with clarity and momentum.

The individual serves as a trusted extension of the leader—supporting day‑to‑day team management, orchestrating high‑visibility forums, and ensuring leaders are aligned on outcomes, sequencing, and accountability.

Responsibilities

Executive & Leadership Enablement

Act as a strategic partner to the Vice President, supporting day‑to‑day team operations, priorities, and follow‑through

• Drive clarity across leadership objectives, decisions, and expectations to ensure consistent execution

• Anticipate risks, misalignment, or execution gaps and proactively address them through structured communication and action plans

Cross ‑ Team Collaboration & Alignment

• Drive alignment across architecture, technology, and partner teams to deliver shared outcomes.

• Serve as an integrator across initiatives—connecting dependencies, resolving friction, and maintaining momentum.

• Facilitate effective collaboration across leaders with differing priorities, perspectives, and timelines.

Program & Roadmap Management

• Own program management for strategic initiatives, including. roadmaps, goals, milestones, dependencies, and risks.

• Track progress against commitments and ensure timely escalation and course‑correction as needed.

• Translate strategy into executable plans with clear owners, timelines, and success measures.

Executive Forums & Event Management

• Plan and manage logistics for high‑profile leadership engagements, including:

• Town halls and all‑hands.

• Talent reviews and succession discussions.

• Staff meetings, skip‑level meetings and leadership forums.

• Ensure meetings are well‑structured, outcome‑driven, and supported with clear materials, agendas, and follow‑ups.

Operational Excellence & Communication

• Drive consistency and rigor across leadership communications, updates, and deliverables.

• Exceptional ability to collect, synthesize, and translate technical concepts from architects and engineers into impactful, executive‑level presentation documents that drive understanding and alignment.

• Continuously refine operating rhythms, templates, and processes to improve efficiency and impact.

Qualifications

• 3+ years of experience in a chief of staff role supporting a high performing team.

• Experience supporting and working with cross functional teams in a dynamic fast-paced environment.

• Strong program management capability with comfort operating in ambiguity and change.

Ability to manage, prioritize and complete multiple time-sensitive tasks within specified timeframes.

• Exceptional executive storytelling capability especially through PowerPoint and written narrative, is a must.

• Demonstrated ability to influence leaders and drive alignment without formal authority.

• Exceptional organizational skills with the ability to manage multiple priorities simultaneously.

• Strong written and verbal communication skills, with sound judgment around tone and audience.

• Ability to adapt to situations to quickly resolve issues and/or gain alignment.

• Ability to effectively negotiate and influence to reach desired outcomes.

• Ability to prioritize and work independently or with minimal direction.

• Ability to act diplomatically and respectfully when communicating with individuals of varying levels.

• Expert level of written and verbal communication skills.

• Experience creating executive level presentations.

• Accuracy and attention to details.

• Flexible, proactive, well organized, resourceful, and efficient.

At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries

• Bonus incentives

• 6% Company Match on retirement savings plan

• Free financial coaching and financial well-being support

• Comprehensive medical, dental, vision, life insurance, and disability benefits

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need

• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)

• Free and confidential counseling support through our Healthy Minds program

• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the “Know Your Rights (https://www.eeoc.gov/poster) ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster.

The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Job Info

• Job Identification 26014969

• Job Category Administration/Management Info

• Posting Date 10/19/2026, 07:57 PM

• Apply Before 10/27/2026, 05:00 AM

• Degree Level Bachelor's Degree

• Job Schedule Full time

• Job Shift Day

• Locations 1500 NW 136th Avenue, Sunrise, FL, 33323, USAMEX World Financial Center, New York, NY, 10285, US(Hybrid)

• Salary Range $89250 - $150250 annually + bonus + benefits

• Career Area Corporate Functions

Return to Jobs List (https://careers.americanexpress.com/en/sites/CX\_1/jobs)