Intake Authorization Coordinator

Description - Initiates and maintains a high level of customer service and positive employee relationships. - Responsible for obtaining authorization for all disciplines for Home Care Services; inclusive of verification of insurance and benefits to ensure appropriate reimbursement from commercial payers, government payers and state agencies. - Strong knowledge of verifying and allocating accurate insurance plans; ability to utilize electronic eligibility tools, accessing web portals, & making phone calls to payers to ensure accurate coverage is obtained. - Effectively and professionally communicates with internal and external customers via emails, telephone, and doc halo. - Ability to document appropriately all findings/statuses from Insurance payers and/or government agencies in certified software systems employed by the agency. - Effectively collaborates with other closely related departments such as Intake Referral Team, Revenue Cycle, Clinical Managers and Patient Services Coordinators. - Ensures compliance with department productivity and quality standards; ability to effectively manage varying workloads. - This position will require working rotating weekends and holidays as needed by department volume. - Performs other duties as assigned. - Complies with all policies and standards. - For specific duties and responsibilities, refer to documentation provided by the department during orientation. - Must abide by all requirements to safely and securely maintain Protected Health Information (PHI) for our patients. - Annual training, the UH Code of Conduct and UH policies and procedures are in place to address appropriate use of PHI in the workplace. - Monday-Friday with rotating weekends and holidays. - After the 90 day new hire orientation this position will become hybrid. - Orientation is mandatory onsite. - This is the day shift and will be 8:00 AM to 4:30 PM or 8:30 AM to 5:00 PM. - This position is in home care services. Equal Opportunity Employer -- minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity