Business Systems Analyst

Description

• Serve as the primary liaison between fleet operations, maintenance, accounting, and IT teams to identify and deliver system improvements.

• Analyze business processes and translate operational requirements into system enhancements and technical solutions.

• Support, configure, and optimize fleet management applications such as TMT, TMW, Enrich, and related transportation systems.

• Develop and maintain operational and executive reporting using Power BI.

• Write and troubleshoot SQL queries to support reporting, data analysis, and system integrations.

• Gather and document business requirements, process flows, and functional specifications.

• Lead user acceptance testing (UAT) and validate system enhancements prior to production deployment.

• Coordinate software upgrades, implementations, integrations, and vendor-supported initiatives.

• Create and maintain dashboards, KPIs, and analytics to improve fleet utilization, maintenance performance, and operational efficiency.

• Troubleshoot application issues, resolve data discrepancies, and provide end-user support and training.

• Identify opportunities for process automation and workflow optimization across fleet operations.

• Ensure data integrity across fleet, maintenance, and financial systems.

Requirements

• 3+ years of experience as a Business Systems Analyst, Business Analyst, or Systems Analyst.

• Experience supporting fleet management, transportation, logistics, trucking, or maintenance operations.

• Hands-on experience with fleet management platforms such as TMT Fleet Maintenance, TMW, Enrich, Fleetio, Samsara, Geotab, or similar systems.

• Strong SQL skills with experience writing complex queries, analyzing data, and troubleshooting issues.

• Experience building reports, dashboards, and KPIs using Power BI.

• Proven ability to gather business requirements and translate them into technical solutions.

• Experience supporting system integrations, data migrations, and application implementations.

• Strong understanding of fleet operations, preventive maintenance, work orders, asset management, and transportation workflows.

• Knowledge of ERP and back-office systems supporting fleet organizations.

• Excellent analytical, problem-solving, communication, and stakeholder management skills.

• Experience with APIs, data mapping, and business process improvement initiatives preferred.

• Bachelor's degree in Information Systems, Business Administration, Supply Chain, Logistics, or a related field preferred.

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