SME Knowledge Manager

Washington DC, United States

Top Secret w/ SCI

On-site only

Data Services

Overview

GovCIO is currently hiring a Subject Matter Expert (SME) Knowledge Managersupporting contractor, military, and government civilian personnel, all working collaboratively across several efforts. The Knowledge Manager owns the requirements and knowledge baseline for the modernization portfolio. This position will be located in the National Capital Region and will be onsite within the United States.

Responsibilities

The SME documents and tracks every requirement, maintains end-to-end traceability from requirement to fielded solution, and ensures that traceability is preserved as part of the official record. The SME maintains at-a-glance linkage between each requirement, project, and solution and the statutory or policy authority under which it is executed (including Title 10, Title 50, Title 40, and Title 44) and can deliver either an executive summary or exhaustive detail on any modernization effort on demand.

• Design, administer, and govern the Jira and Confluence environment as the authoritative system of record for requirements, decisions, and project knowledge across the modernization portfolio.

• Capture, decompose, and baseline requirements from leadership, and clients engineering staff; assign unique identifiers and maintain configuration control over the requirements set.

• Build and maintain bidirectional traceability from each requirement through design, implementation, test, and fielded solution, with change history preserved for the official record.

• Maintain an authority traceability layer that links each requirement, project, and solution to its governing statute, directive, or authorization (Title 10, Title 50, Title 40, Title 44, and applicable directives), and produce at-a-glance authority views for leadership and oversight bodies.

• Produce on-demand portfolio reporting at both summary and full-detail levels: status, dependencies, risks, decisions, and open actions across all modernization projects.

• Establish and enforce knowledge management standards: taxonomy, metadata, templates, naming conventions, access controls, and retention and disposition rules consistent with Title 44 records requirements and other records management policy.

• Develop dashboards, structured queries, and reporting automation in Jira and Confluence to reduce manual status collection.

• Serve as the single point of contact for requirements and knowledge questions from client leadership.

• Train and coach project leads and engineers on system-of-record discipline; audit compliance.

Qualifications

Bachelor's with 12+ years (or commensurate experience)

Required Skills and Experience

• Clearance Level: Active TS/SCI

• Must successfully complete additional customer security eligibility, and/or compatibility determinations/requirements.

• Bachelor's degree and 12 or more years of progressive experience in knowledge management, requirements management, or records management; Master's preferred.

• Minimum 10 years of hands-on experience as a Jira and/or Confluence power user, including project and space design, workflow and issue-type design, custom fields, dashboards, filters, structured queries (JQL), and page and template architecture; Data Analysis experience required.

• Demonstrated experience building and maintaining requirements traceability matrices for large, multi-project technical portfolios.

• Working knowledge of federal records management obligations under Title 44 and DoD 5015.02-STD, and of the distinction between Title 10, Title 50, Title 40, and Title 44 authorities as they apply to DoD IT and communications programs.

• Experience supporting knowledge or requirements management in a TS/SCI environment.

Preferred Skills and Experience

• At least one current Atlassian certification: ACP-610 Managing Jira Projects for Data Center, ACP-620 Managing Jira Projects for Cloud, or the Confluence Space Administration Pro Skills Badge.

• Ability to move between executive summary and exhaustive technical detail in writing and in briefings.

• Second Atlassian project-level credential; ACP-100 Jira Administration for Data Center is a plus but not expected for this role.

• ICRM Certified Records Manager (CRM) or Certified Records Analyst (CRA).

• IREB CPRE Advanced Level (Requirements Management), IIBA CBAP, or PMI-PBA.

• KM Institute Certified Knowledge Manager (CKM).

• Experience with Jira and Confluence in air-gapped or multi-enclave environments, including cross-domain content handling.

• Experience with Presidential, SAP, or other high-consequence communications programs.

• Prior military or government service in a communications, intelligence, or acquisition role.

Posted Salary Range

USD $198,000.00 - USD $215,000.00 /Yr.

Company Overview

GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens.

But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?

What You Can Expect

Interview & Hiring Process

If you are selected to move forward through the process, here’s what you can expect:

• During the Interview Process

• Virtual video interview conducted via video with the hiring manager and/or team

• Camera must be on

• A valid photo ID must be presented during each interview

• During the Hiring Process

• Enhanced Biometrics ID verification screening

• Background check, to include:

• Criminal history (past 7 years)

• Verification of your highest level of education

• Verification of your employment history (past 7 years), based on information provided in your application

Employee Perks

At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including:

• Employee Assistance Program (EAP)

• Corporate Discounts

• Learning & Development platform, to include certification preparation content

• Training, Education and Certification Assistance*

• Referral Bonus Program

• Internal Mobility Program

• Pet Insurance

• Flexible Work Environment

*Available to full-time employees

Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.

Posted Pay Range

The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors.