Systems Administrator I

Position: System Administrator I Location: Boulder, CO- Hybrid Terms: Full Time Clearance: Public Trust Travel: 0--10% ## RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. RIVA Solutions is a mission-driven IT services company supporting Federal agencies through digital transformation, modernization, and innovative technology solutions. We help customers solve complex challenges while supporting missions that matter. ## Program Overview The System Administrator I supports NOAA's Earth System Research Laboratories (ESRL) and the N-Wave national network program by providing entry-level systems administration and IT operations support across research, scientific computing, and enterprise environments. ## Position Overview RIVA Solutions is seeking a System Administrator I to support IT operations in a Federal scientific research environment. This role provides foundational systems administration, customer support, asset management, and operational support services while developing expertise across enterprise infrastructure, cybersecurity, and Federal IT operations. ## Core Responsibilities - Maintain data files and control procedures for networked personal computers and desktop systems connected to enterprise servers. - Ensure system security and data integrity through user account administration, password management, and resource monitoring. - Perform daily system backups and file restoration activities as required. - Monitor system availability and respond to routine user support requests. - Assist with installation, configuration, and maintenance of hardware and software on Windows systems. - Support IT asset tracking and inventory management using tools such as Sunflower. - Triage, document, and track user trouble tickets; escalate issues as appropriate. - Perform media sanitization and assist with equipment disposal activities in accordance with policy requirements. - Maintain detailed operational logs documenting system behavior and issues encountered. - Assist with creation and maintenance of systems documentation, operating procedures, and maintenance guides. - Support compliance with Federal cybersecurity requirements including FISMA and NIST standards. - Participate in on-call rotations supporting N-Wave network operations as required. ## ## Minimum Qualifications - Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience. - Experience with ticketing system such as Service Desk Plus or similar systems. - Strong knowledge of Windows systems and experience supporting these systems. - Working knowledge of networking concepts including LAN, WLAN, TCP/IP, DNS, and DHCP. - Familiarity with Microsoft Office and standard business application suites. - Strong attention to detail and ability to follow established procedures and operational guidelines. - Strong written and verbal communication skills. - Ability to obtain and maintain a Public Trust background investigation. - U.S. Citizen or otherwise authorized to work in the United States. ## ## Preferred Qualifications - Foundational knowledge UNIX/Linux, and/or macOS operating systems. - Experience with backup solutions such as Druva or similar technologies. - Familiarity with monitoring, endpoint management, and asset tracking tools including BigFix and TeamViewer. - Exposure to Federal cybersecurity frameworks including FISMA, NIST 800-53, and Risk Management Framework (RMF). - Experience using IT service management or ticketing platforms. - Experience supporting macOS managed environments using Jamf Pro and Apple Business Manager. - Interest in atmospheric research, scientific computing, or high-performance computing environments. - CompTIA A+, Network+, Security+, or equivalent certification (or actively pursuing certification). ## ## Salary $75,000 ## R VA Benefits - Paid Time Off / Sick Leave - Health, Dental, and Vision Coverage - Life Insurance - 401(k) Retirement Plan with Company Match - HSA/FSA Spending Accounts - Long- and Short-Term Disability - Pet Insurance - Wellness Program Initiatives - RIVA Flex (Flexible Hours and Hybrid Support, where applicable) - Additional Workplace Benefits ## ## Equal Opportunity Statement RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic.