PSC Enforcement Agent 1/2/3- District 3 (Baton Rouge)

This position is open to eligible Classified employees of the La. Public Service Commission. Only these applicants are eligible to apply. This job is located in Baton Rouge, LA This is an investigative and enforcement position. The incumbent is responsible for interpreting, investigating, and enforcing Louisiana Public Service Commission (LPSC) rules and regulations and applicable State and Federal laws governing public utilities (gas, water, electric, sewage, telecommunications) and the motor carrier transportation industry. Incumbent is responsible for the LPSC District 3 territory encompassing 10 parishes: Ascension, Assumption, East Baton Rouge, Iberville, Jefferson, Orleans, St. Charles, St. James, St. John the Baptist, and West Baton Rouge. Incumbent travels the multi-parish area meeting with consumers, parish officials, and utility personnel located in towns and cities within the District. The incumbent is required to know all functions of the LA Public Service Commission. THE IDEAL CANDIDATE SHOULD POSSESS THE FOLLOWING COMPETENCIES: Accepting Direction: The ability to be open and willing to follow guidance or instructions. Focusing on Customers: The ability to understand and meet the needs, preferences, and experiences of internal and external customers. Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas. Three years of experience in the application and/or enforcement of State rules regulating motor carriers or public utilities or in law enforcement; OR

Six years of full-time work experience in any field; OR

A bachelor’s degree.

EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NECESSARY SPECIAL REQUIREMENT: Possession of a current Louisiana driver's license.The official job specifications for this role, as defined by the State Civil Service, can be found here.Job Duties:

• Works independently, maintaining extensive knowledge of the industries regulated by the LPSC (gas, water, electric, sewage, telecommunications) and the LPSC rules and regulations that apply to these industries
• Establishes and maintains good working relationships with officials of utility companies, related to federal and state agencies, and the general public
• Investigates complex customer utility complaints filed within the District. Obtains and interprets all information necessary to mediate and resolve disputes
• Investigates complaints of illegal activity which may require field inspections of utility facilities
• Maintains working knowledge of policies and guidelines set forth by the LPSC Transportation Division regarding motor carriers
• Maintains a Daily Vehicle Log of travel in assigned state vehicle

Position-Specific Details: Appointment Type: Promotional. This position is open to eligible Classified employees of the La. Public Service Commission. Only these applicants are eligible to apply. Career Progression: This position participates in a Career Progression Group (CPG). This position provides the opportunity to advance within the job series. As part of a Career Progression Group, vacancies may be filled from this recruitment as a PSC Enforcement Agent 1, 2, or 3 depending on the level of experience of the selected applicant(s). Please refer to the ‘Job Specifications’ tab located at the top of the LA Careers ‘Current Job Opportunities page of the Civil Service website for specific information on salary ranges, minimum qualifications, and job concepts for each level. Work Schedule: Work hours are 8:00 AM to 4:30 PM, Monday-Friday. Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities. How To Apply: No Civil Service test score is required in order to be considered for this vacancy. To apply for this vacancy, click on the “Apply” link above and complete an electronic application, which can be used for this vacancy as well as future job opportunities. Applicants are responsible for checking the status of their application to determine where they are in the recruitment process. Further status message information is located under the Information section of the Current Job Opportunities page.

• Information to support your eligibility for the position must be included in the application (i.e., relevant, detailed experience/education). Resumes will not be accepted in lieu of completed education and experience sections. Applications may be rejected if incomplete. Contact Information: For further information about this vacancy, contact: Sara Simpson Louisiana Public Service Commission [email protected]