
Prospect Wheelchair Agent NS MKE
MILWAUKEE, WIJobSeen todaySeen in employer's feed today
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Job overview
The Passenger Service Assistant (Wheelchair Agent) assists passengers who need wheelchair support throughout their airport journey, from curbside and check-in to aircraft and final destinations. The role includes helping with baggage and terminal navigation, supporting boarding and exiting, and providing safe, respectful, professional service. The position requires airport credentials and security clearances, English proficiency, and the ability to meet demanding physical requirements and rotating-shift availability.
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Full job description
JOB REQUIREMENTS: Requirements and Description About Prospect Airport Services With decades of experience supporting operations at more than 30 major airports, including Chicago, Dallas, Newark, and many others, Prospect Airport Services is a trusted leader in aviation support services. Our team of more than 11,000 dedicated associates provides essential services, including wheelchair assistance, baggage handling, lost and found, and aircraft cleaning. We are committed to excellence, safety, and integrity while delivering reliable, high-quality service to our airline partners and the traveling public. We are looking for dependable, customer-focused individuals who demonstrate integrity, compassion, and professionalism. If you enjoy helping others and want to be part of a team that makes a difference in the travel experience, we encourage you to apply!Job Summary As a Passenger Service Assistant (Wheelchair Agent), you will assist passengers who require wheelchair assistance throughout their airport journey, from the curbside and check-in areas to their aircraft and final destinations. This position plays an important role in ensuring passengers receive safe, respectful, and professional service.Key Responsibilities Provide wheelchair assistance to passengers throughout the airport while delivering excellent customer service. Assist passengers with check-in, baggage handling, baggage claim, and navigating airport terminals. Safely assist passengers when boarding or exiting aircraft, including navigating aircraft stairs when required and authorized. Collect wheelchairs from airport concourses and return them to designated staging areas. Follow all company, airline, airport, and safety policies and procedures. Communicate professionally and respectfully with passengers, coworkers, supervisors, and airline personnel. Perform other related duties as assigned within the requirements of the position.Qualifications High school diploma or GED. Must be at least 18 years of age. Must be able to obtain and maintain all required airport credentials and security clearances. Proficiency in English to communicate effectively with passengers and team members. Strong customer service skills, reliability, and a willingness to help others. Ability to work independently and as part of a team.Physical Requirements This position is physically demanding and requires the ability to: Frequently lift and move up to 70 pounds. Constantly push and pull up to 70 pounds. Walk and stand for extended periods. Reach above shoulder level, climb, crawl, stoop, squat, kneel, and bend as needed to perform job duties safely.Work Environment and Schedule Availability to work rotating shifts, including mornings, evenings, overnight shifts, weekends, and holidays. Willingness to work overtime as operational needs require. Ability to work indoors and outdoors in varying weather conditions,... For full info follow application link. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/9C5C1C398B2E4F92
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