Service Manager- Delta One Premium Lounge - JFK Airport

Restaurant Associates

Position Title: Service Manager- Delta One Premium Lounge - JFK Airport

Salary: $75,000 - $80,000

Other Forms of Compensation: Comprehensive Benefit Package

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations! Voted Glassdoor's Employee Choice Awards - Best Places to Work, This is R/A (https://www.youtube.com/watch?v=jT8il4kct-A) !

This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in PeopleHub to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email. You can check the status through your profile, accessible via Careers in PeopleHub, by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected].

Job Summary

Ready to be part of one of the most exclusive hospitality experiences in air travel?

Restaurant Associates, a division of Compass Group USA, is seeking a passionate, hospitality-driven Service Manager to join the team at the prestigious Delta One Lounge at John F. Kennedy International Airport (JFK) .

This leadership role is ideal for a hospitality professional with a strong background in fine dining, luxury service, Michelin-starred restaurants, private clubs, luxury hotels, or premium hospitality environments .

The Service Manager will lead front-of-house operations, inspire service excellence, develop high-performing teams, and ensure every guest receives a world-class experience reflective of the Delta One Lounge

Key Responsibilities.

Guest Experience & Service Excellence

• Lead daily front-of-house operations and ensure exceptional guest experiences.

• Maintain Michelin-level hospitality standards throughout the lounge.

• Actively engage with guests and resolve concerns professionally and promptly.

• Ensure food, beverage, cleanliness, and presentation standards are consistently achieved.

• Serve as a role model for luxury hospitality and personalized guest service.

Team Leadership & Development

• Recruit, train, coach, and develop front-of-house team members.

• Conduct daily pre-shift meetings and ongoing service training.

• Create schedules, staffing plans, station assignments, and side work responsibilities.

• Foster a culture of accountability, professionalism, teamwork, and hospitality excellence.

• Support employee engagement, development, and retention initiatives.

Operations Management

• Oversee reservations, guest flow, seating assignments, and service execution.

• Maintain strong communication with culinary, beverage, and lounge leadership teams.

• Support inventory controls, cost management, payroll, and administrative functions.

• Ensure compliance with Delta, Compass Group, airport, health, safety, and sanitation standards.

Financial & Business Performance

• Support labor management, scheduling, payroll, and productivity initiatives.

• Monitor operational metrics and guest satisfaction performance.

• Assist with budgeting, inventory controls, and expense management.

• Identify opportunities to improve efficiency, service delivery, and team performance.

Qualifications

• Minimum 2 years of leadership experience in restaurants, luxury hotels, private clubs, premium lounges, or other upscale hospitality operations.

• Strong knowledge of fine dining service standards, wine service, food presentation, and guest engagement.

• Experience hiring, coaching, developing, and leading hospitality teams.

• Demonstrated financial acumen with experience managing labor, scheduling, inventories, and operational performance.

• Experience with OpenTable, reservation systems, and POS platforms preferred.

• Excellent communication, organizational, and problem-solving skills.

• Professional appearance, polished demeanor, and strong executive presence required.

• Associate's or Bachelor's Degree in Hospitality, Business, Culinary Arts, or a related field preferred; equivalent experience considered.

• ServSafe Food Manager Certification preferred or ability to obtain upon hire.

Apply to Restaurant Associates today!

Restaurant Associates is a member of Compass Group USA

Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Certain positions may require Florida Level 2 background screening. Details: https://info.flclearinghouse.com/

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical

• Dental

• Vision

• Life Insurance/ AD

• Disability Insurance

• Retirement Plan

• Paid Time Off

• Holiday Time Off (varies by site/state)

• Associate Shopping Program

• Health and Wellness Programs

• Discount Marketplace

• Identity Theft Protection

• Pet Insurance

• Commuter Benefits

• Employee Assistance Program

• Flexible Spending Accounts (FSAs)

• Paid Parental Leave

• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_RA.pdf) or copy/paste the link below for paid time off benefits information.

https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_RA.pdf

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.