District Experience Manager

About the Role

Inspire operational excellence. Lead a best-in-class team.

We’re searching for a District General Manager (DGM) who can play a vital role in leading a geographic district of our retail tax offices and growing their client bases . When you join us as a D GM , you will visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence. In addition, you will ensure that policies and procedures are executed and followed in each office to increase revenue profitably, control expenses, and promote client satisfaction through a consistent and positive experience.

What you won’t do…

Taxes. You won’t need to do taxes, because you’ll have a team of tax experts. Instead, we’ll look to you to grow the business, develop your people, and keep things squared away in the multiple offices you’ll manage.

Day to day you’ll …

• Visit the offices in your district to ensure operational excellence and continuous business growth by leading a team and establishing and maintaining strategic sales plans, prioritization, and project management driving operational excellence

• Execute policies and procedures in each office that increase revenues, control expenses, and promote client satisfaction

• Accelerate business growth through implementation of a business plan, marketing, and identification of growth opportunities

• Recruit and onboard high caliber, top-performing seasonal tax office talent and leadership for key district positions

• Efficiently manage labor to ensure maximum productivity and profitability

• Lead and support office leaders with end-to-end performance management of office-level associates, which includes onsite presence

• Lead and support single and multi-unit office leaders and individual contributors, by coaching and elevating performance standards of associates through goal setting and providing timely feedback

• As the champion of our culture, you will ensure all office associates are focused on connecting with our clients to provide a welcoming and personalized service

• Foster a culture that values critical thinking and problem solving and encourage constructive feedback, engagement, inclusion and diversity at all levels

Required Qualifications

Education:

• Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience.

Work Experience:

• Ability to analyze data, plan, and coordinate multiple projects and work initiatives while meeting deadlines

• Demonstrated analytical and problem solving skills

• Demonstrated effective interpersonal, communication, and facilitation skills that apply to all levels of the organization

• Effective management of field personnel to include a working knowledge of organizational planning techniques including the development of goals and objectives, staffing, and work standards

• Emotional intelligence and the ability to work effectively with others

• Meet IRS e-file Suitability requirements as defined by the IRS Publication 3112

• 5 years minimum related work experience

• Proven leadership skills

• Strong customer relationship skills with the desire and proven ability to work in a diverse work setting

• Understanding and previous use of a Windows-based computer system

• Willingness to work irregular schedules

Why work for us

At H&R Block, our purpose is simple: to provide help and inspire confidence in our clients and communities everywhere. For more than 70 years, we’ve led the tax industry and we continue to evolve through our Block Next strategy, blending human expertise with digital innovation. That same commitment to care extends to our associates. When you join us, you become part of a High Performing, Connected Culture built on strong relationships, continuous learning, and a shared commitment to making a meaningful impact. We invest in your well-being through competitive pay, comprehensive benefits, and support for life both in and outside of work.