Digital Client Relationship Manager - REQ-2026-1007

Malvern, PA | West Reading, PA Full time REQ-2026-1007 At Customers Bank, we believe in working hard, working smart, working together to deliver memorable customer experiences and having fun. Our vision, mission, and values guide us along our path to achieve excellence. Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors. They define who we are as an organization and as individuals. Everyone is encouraged to have personal development plans. By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives. Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered. This position is open to any Customers Bank location, it is also open to fully remote if outside of a 50-mile radius of a bank location. Who is Customers Bank? Founded in 2009, Customers Bank is a super-community bank with over $22 billion in assets. We believe in dedicated personal service for the businesses, professionals, individuals, and families we work with. We get you further, faster. Focused on you: We provide every customer with a single point of contact. A dedicated team member who's committed to meeting your needs today and tomorrow. On the leading edge: We're innovating with the latest tools and technology so we can react to market conditions quicker and help you get ahead. Proven reliability: We always ground our innovation in our deep experience and strong financial foundation, so we're a partner you can trust. What You'll Do: A Digital Client Relationship Manager is a vital role in any organization that wants to leverage the power of digital channels to connect and communicate with clients. A DCRM is responsible for responding to and resolving client inquiries and issues, building and maintaining strong client relationships, and providing personalized and tailored solutions to clients. A DCRM also monitors and analyzes client feedback and behavior to improve the digital customer experience and increase retention and loyalty. What Do You Need? Minimum 5 years customer service/relationship manager experience Minimum 5 years' experience in the financial services industry Experience in cross-selling financial products Self-starter -- must be able to work alone as well as in a team/collaborative environment Proven working experience as a customer service relationship manager View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI287723677 / 11-3013.00 Facilities Managers