Workforce Analyst

Workforce Analyst (Subject Matter Expert)

Location: Remote

Department: Workforce Management / IT / BAS

Competitive Salary: $65,000.00 / year

Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

Career Growth: Career growth opportunities at GardaWorld.

Employment Type: Full-Time

About the Role

GardaWorld is seeking a highly motivated and analytical Workforce Analyst (Subject Matter Expert) to serve as the primary owner and administrator of our rapidly growing Samsara platform.

This position will be responsible for driving enterprise-wide adoption, governance, reporting, training, and optimization of Samsara across multiple business functions, including Operations, Fleet, Safety, Human Resources, NSOC, and Technology. The successful candidate will serve as the organization's central point of accountability for the platform, ensuring stakeholders are aligned, business objectives are achieved, and the full value of the company's technology investment is realized.

This role is ideal for someone who combines strong analytical capabilities with excellent relationship-building skills and enjoys working across departments to improve safety, efficiency, compliance, and operational performance.

What You'll Do

Platform Ownership & Administration

• Serve as the primary administrator and subject matter expert for the Samsara platform.

• Manage user access, permissions, configurations, organizational hierarchy, and platform settings.

• Maintain platform governance, data integrity, standards, and documentation.

• Ensure consistent utilization of the platform across all business units.

• Act as the primary internal point of contact for all Samsara-related questions, support, and initiatives.

Cross-Functional Leadership

• Partner with Operations, Fleet, Safety, HR, Technology, NSOC, and field leadership to drive alignment and accountability.

• Coordinate platform-related initiatives across departments and business units.

• Facilitate communication between stakeholders to ensure operational consistency and adoption of best practices.

• Serve as the bridge between functional subject matter experts and executive leadership.

Reporting & Analytics

• Develop and maintain dashboards, reports, scorecards, and key performance indicators (KPIs).

• Analyze trends related to driver behavior, safety events, fleet utilization, vehicle performance, compliance, and operational effectiveness.

• Deliver actionable insights and recommendations to business leaders.

• Support recurring executive reporting and ad hoc analytical requests.

Training & Adoption

• Develop training materials, user guides, best practices, and standard operating procedures.

• Lead user training and enablement initiatives.

• Promote adoption of Samsara features and functionality across the organization.

• Support leaders in implementing coaching, accountability, and performance improvement programs.

Safety & Compliance

• Monitor trends involving:

• Speeding

• Distracted driving

• Harsh braking

• Seat belt compliance

• Excessive idling

• Driver coaching activity

• AI-detected safety events

• Partner with Safety and Operations teams to improve compliance and reduce organizational risk.

• Support initiatives focused on accident reduction, driver accountability, and employee safety.

Vendor & Technology Management

• Serve as the primary liaison between GardaWorld and Samsara.

• Participate in vendor reviews, roadmap discussions, and product enhancement opportunities.

• Evaluate new features and capabilities to maximize platform value and return on investment.

• Coordinate testing, implementation, and rollout of new modules and functionality.

Continuous Improvement

• Identify opportunities to improve workflows, automate manual processes, and enhance reporting capabilities.

• Support integrations between Samsara and other business systems.

• Develop recommendations that improve fleet performance, operational efficiency, safety outcomes, and overall platform effectiveness.

• Stay current on industry trends and emerging technologies related to fleet management, telematics, safety, and operational intelligence.

Qualifications

Required Qualifications

• Bachelor's degree in Business, Operations, Information Systems, Analytics, Supply Chain, or a related field, or equivalent professional experience.

• 3+ years of experience supporting business systems, operational technology platforms, analytics, fleet operations, safety programs, or related functions.

• Experience creating reports, dashboards, and performance metrics.

• Strong analytical, organizational, and problem-solving skills.

• Excellent communication and stakeholder management abilities.

• Advanced proficiency with Microsoft Excel and Microsoft 365 applications.

• Ability to manage multiple priorities in a fast-paced environment.

Preferred Qualifications

• Experience with Samsara or similar telematics, fleet management, or workforce technology platforms.

• Knowledge of fleet operations, vehicle maintenance, driver safety programs, or transportation compliance.

• Experience supporting software implementations, integrations, or process improvement initiatives.

• Experience working in a large, geographically dispersed organization.

What Success Looks Like

In this role, you will help drive measurable improvements in:

• Platform adoption and user engagement

• Driver safety and coaching effectiveness

• Regulatory compliance and accountability

• Fleet visibility and operational performance

• Reporting accuracy and business intelligence

• Process automation and efficiency

• Cross-functional collaboration

• Return on investment from the Samsara platform

Why Join GardaWorld?

This is an opportunity to own and shape one of the organization's most important operational technology platforms. You will work directly with leaders across the business to improve safety, reduce risk, increase operational efficiency, and drive meaningful business outcomes. As GardaWorld continues to expand its use of Samsara, this role will play a key part in defining strategy, adoption, and long-term platform success.

GardaWorld is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other protected characteristic under applicable law.