Field Technician - Customer Training

General Summary: The Field Technician, Customer Training employee conducts installations and training for several Wassenburg Medical devices. This role also includes re-trainings, repairs, preventative maintenance, troubleshooting via email, phone or in-person, and provides in-factory support for any inquiry from our customer base. Essential Functions: 1. Required to travel to facilities to perform installations, trainings, service calls, preventative maintenance, troubleshooting on machines and equipment in the field. Up to 25% overnight travel may be required. 2. Assists Service and other Customer Training technicians with technical questions and other various assignments. 3. Addresses customer questions and concerns. 4. Answers incoming phone calls and documents accordingly. 5. Troubleshoots via phone or email professionally. 6. Assist Wassenburg Medical Sales personnel in all forms of systems sales, service, installs, and hospital personnel. 7. Assist in training of coworkers in areas of service and customer training when designated. 8. Assist the Assistant Customer Training Manager with all assigned tasks. 9. Assist all company personnel with questions and answers on a variety of subjects. 10. Addresses inquiries related to adapters, installation, customer training, and service. 11. Maintains spreadsheets for specific tasks and areas that are required. 12. Interacts with Sales personnel to coordinate paperwork and forms prior to installation and training. 13. Complete and maintain all forms and files related to Device History Records (DHR), FDA regulations, and computer records. 14. Strong interpersonal and communicative skills. 15. Strong problem solving skills. 16. Technically inclined. 17. Other duties as assigned by Management.