Member Relationship Specialist Lender

POSITION OBJECTIVE:Through Humble, Hungry, and People Smart attributes, the Member Relationship Specialist serves as a trusted, world class advisor that is responsible for delivering an exceptional member experience and providing personalized financial solutions to meet the needs of our members. This position includes assisting members with unsecured lending needs by providing accurate information, guiding them through the application and closing process as applicable. By developing strong relationships through needs based conversations, this Member Relationship Specialist will proficiently open and service all business account services, special accounts, new general membership accounts and perform a variety of financial transactions, as well as serve as a resource and mentor for team members. This individual ensures our members receive convenient, seamless, and customized services that align with their financial goals and dreams in accordance with Northerns mission, vision, and strategic direction.# ESSENTIAL JOB # FUNCTIONS:# 1) Proactively serves as a role model and demonstrates individual commitment to Northerns Ownership philosophy by: a) Exhibiting high energy, a positive attitude, creativity, and passion for member service. b) Maintaining an active, positive, professional image and reputation for Northern in the community while spreading the Ownership philosophy internally and externally. c) Engaging in the recommendation, research, development, and implementation of enhancements to further promote Northerns Culture and the Standard of Excellence for Member Service.d) Keeping open communication alive by inspiring owner participation on teams, listening to owner ideas, holding meetings, and publishing regular announcements.e) Committing to improve our engagement with local communities within our chartered areas.2) Effectively provides efficient loan originations for all phases of unsecured loan activities by:a) Reviewing and conducting thorough, accurate and member-focused unsecured loan applications, ensuring all required information is entered and verified within Northerns loan origination system. b) Effectively provide clear and comprehensive information to members regarding loan terms, rates, life and disability options, and qualification criteria to support informed borrowing decisions.c) Evaluating preliminary eligibility based on established Northern lending policy guidelines, referring applications to underwriting as appropriate.d) Communicating the status of loans to appropriate parties as required. Resolving or referring problems and questions courteously and promptly.e) Consistently executing loan closing documentation, ensuring compliance with regulatory requirements and department procedures.f) Partnering with other departments, including Loan Processing and Underwriting, to ensure a smooth decision and processing an efficient positive member experience from application through the loan closing.g) Completing appropriate documentation such as Subsequent Actions, Lien Releases, etc. on an as needed basis. h) Maintaining strict confidentiality in accordance with Northerns Confidentiality Policy.3) Demonstrates a high-level of member awareness usage of alternative and convenient service delivery channels by: a) Exhibiting advanced proficiency in recognizing opportunities to deepen member relationships through ensuring financial guidance aligns with their financial goals. b) Effectively tailoring each member interaction to identify financial needs and proactively submit referrals for members and non-members to appropriate business partners including, but not limited to, NFS for financial planning advice, Consumer Lending for unsecured and secured loans, Home Lending for mortgage referrals, Commercial Lending for Business Accounts, Business Development and Lending opportunities, Credit Solutions for concerns with late loan payments. c) Consistently promoting and