Returns Clerk

Job TitleReturns Clerk Job OverviewThe Returns Clerk is responsible for the creation and maintenance of all Returns Process documentation. Records, researches and resolves return issues in cooperation with RCG Floor Researcher. Will maintain an open flow of communication between RCG, Returns Management, Delivery Management and other Operations Departments to address and resolve interdepartmental issues. Other responsibilities include: - Understand all Returns Dock process including but not limited to Checking, Dock Coordination, REF Inspect process and Material Handling standards. - Understand all Return to Vendor policies and standards - Complete Returns Administrative Duties including: Manifest Tracking, Consolidation of daily Returns/Depot issues on the Depot Report cards, Return to Vendor Process, Controlling Returns inventory locations throughout shift and Completing and consolidating Returns productivity research data. - Cooperate with RCG and RCG - Floor Researcher to identify, disposition and process mystery pieces as needed. - Support Return Department by performing other job positions (no material handling) as needed daily. - Assist Returns Management/ Returns-QC with reporting tool creation and maintenance as needed. - Communicate with Returns management staff to identify issues. - Recognize trends and patterns in Operations process and work with Returns Management/ Returns-QC to develop improvements. - All other duties as assigned. What You'll Bring to Bob's At Bob's Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by a combination of technical expertise, problem-solving abilities, behavioral and leadership skills, and customer focus. If you thrive in a dynamic environment and enjoy leveraging your skills to make an impact, this is the perfect opportunity for you! Key Skills for Success To excel in this role, you will need to demonstrate strengths in the following skill areas: Core Competencies & Expertise - Ability to communicate proactively and effectively including comprehending and communicating detailed instructions, reading and writing, and having knowledge of commonly used concepts, practices, and procedures as required by the position. - General knowledge and understanding of warehouse/distribution center operations. - Skilled at multi-tasking and managing competing priorities. - Working knowledge of Microsoft Word and Excel. - Ability to quickly recognize and diagnose trend and patterns in productivity data. - Strong attention to detail and organization. - Exceptional customer service and problem solving skills. Who We Are At Bob's, we have fun, we love what we do, and we're growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we're committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive. How We Will Support Your Success We know you have many choices when it comes to your career. At Bob's, we invest in your growth, well-being, and career advancement. Compensation - Starting hourly pay at $16.00 - $20.00/hour (based on experience) Benefits & Perks Competitive Medical, Dental, and Vision Insurance Generous paid time off, including vacation, personal days, sick leave, holidays, and your birthday! 401(k) Profit Sharing Plan with a generous company match Pet Insurance and employer-paid Life Insuran