Specialty Pharmacy Patient Care Coordinator
SUNY Upstate Medical University
Syracuse, NYJobSeen 3 days agoSeen in employer's feed 3 days ago
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Job overview
Specialty Pharmacy Patient Care Coordinators provide personalized patient care and coordinate medication orders, including new deliveries, refills, patient onboarding, and adherence tracking. They liaise with patients, providers, pharmacies, and insurance payers to support timely, safe, and cost-effective medication use. The role also involves addressing clinical documentation with providers, communicating with specialty patients, documenting calls in the EMR, and rotating through an assigned clinic as operational needs require.
Skills & qualifications
Skills
Qualifications
Full job description
Job Summary:
Specialty Pharmacy Patient Care Coordinators provide an exceptional customer service experience by providing personalized patient care. They serve as a liaison between patients, providers, pharmacies, and insurance payers to ensure timely, safe, and cost-effective medication use. Responsible for the overall coordination and processing of patient medication orders. This shall include: new order deliveries, refill orders, new patient on-boarding, and medication adherence tracking. Patient Care Coordinators work with providers to address clinical documentation, while improving the pharmaceutical care of patients. Communicates with Specialty patients and documents the calls in EMR system. Patient Care Coordinator may rotate through their assigned clinic based on operational need.
Minimum Qualifications:
Five (5) years of medical or pharmacy related experience required. Will also consider candidates with an Associate's Degree in a science or health related field and three (3) years of medical or pharmacy related experience OR Bachelors Degree in a science or health related field and one (1) year of medical or pharmacy related experience. Excellent written/oral communication, interpersonal, organizational, conflict resolution, and computer skills required. Ability to work independently.
Preferred Qualifications:
Specialty Pharmacy Experience, National Pharmacy Technician Certification; NYS Licensed LPN; and/or Medical Assistant Certification preferred.
Work Days:
Rotating schedule between 8am-6pm. Weekends and holidays based on operational need.
Message to Applicants:
Recruitment Office: Human Resources
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