Manager on Duty - evenings and weekends

About the Role Join our Team! The City of Kentwood is seeking a Manager on Duty to support our Parks & Recreation Department on an irregular part-time basis on evenings and weekends. In this role, you'll help oversee daily recreation facility operations while ensuring a safe, clean, and welcoming environment for all visitors. You'll serve as a key point of contact during facility hours---supporting programs and events, assisting patrons, and ensuring operations run smoothly. This position is ideal for someone who enjoys working with people, takes initiative, and thrives in a fast-paced, community-focused environment. ## **What You'll Do ** - Supervise daily recreation facility operations and ensure safe, appropriate use of all spaces - Open and close facilities following established procedures - Provide excellent customer service to patrons in person, by phone, and via email - Assist with registrations, memberships, reservations, and payments - Support programs and events, including setup and teardown of equipment and spaces - Conduct routine walkthroughs to monitor cleanliness, safety, and maintenance needs - Perform basic custodial tasks to maintain a clean and organized facility - Handle cash transactions and complete daily financial balancing - Enforce facility policies and respond to incidents, accidents, and emergencies - Serve as a point of contact for participants, volunteers, and community groups - Complete reports such as attendance logs, incident reports, and daily activity records ## About You You're dependable, observant, and customer-focused, with the ability to take initiative and manage responsibilities independently. You're comfortable handling a variety of tasks---from customer service to facility oversight---and can stay calm and professional in busy or unexpected situations. Minimum Requirements: - High school diploma or GED - One year of experience in recreation, facility operations, or customer service - Experience handling cash or working with point-of-sale systems - Ability to obtain CPR, AED and First Aid Certification within six months of employment - Ability to work independently and make sound decisions - Strong communication and customer service skills - Ability to multitask and stay organized in a fast-paced environment - Ability to lift, carry, push, or pull up to 50 pounds For more details about responsibilities and qualifications, view the full job description here. Pay & Perks - Hourly pay range: $21.11 - 26.97 - Employee Assistance Program - Discounts on City recreation programs - Free CPR training opportunities for eligible employees - Opportunities for continued involvement in seasonal and recreation programming Why join the Kentwood Parks and Recreation team: The Kentwood Parks and Recreation Department enriches the lives of community members through recreational classes, programs, and activities. As well as providing green spaces, a community farmers market, community events, and very soon, a Community Center. Within Kentwood's 21 square miles, Parks and Recreation oversees: - 15 parks covering more than 300 acres - 13+ miles of non-motorized trails - Splashpads, pickleball courts, playgrounds, and gathering spaces - Variety of rental facilities available - 1000+ recreation programs and community events each year ## A