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Customer Service Representative, Physician Practice

UNC Health Care

Hendersonville, NCFull-timeSeen todaySeen in employer's feed today

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At a glance

Compensation
No compensation found
Location
Hendersonville, NC
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Customer Service Representative performs clerical and administrative tasks for a physician practice, including patient registration, collecting fees, scheduling appointments, and responding to callers. The role also gathers and enters patient demographic and financial information, routes calls and mail, maintains records and calendars, coordinates with clinical services, balances cash receipts, and performs routine cleaning in the clinic.

Skills & qualifications

RequiredNice to have

Skills

Patient RegistrationEMR Data EntryTelephone CommunicationAppointment SchedulingCash Handling

Qualifications

High School Diploma or EquivalentMedical Clerical Experience

Full job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:

The Customer Service Representative performs clinic clerical tasks, such as registering patients, communicating financial obligation, and collecting fees. Additional responsibilities include various clerical work and administrative/ business details such as scheduling appointments, giving information to callers, reading and routing incoming mail, filing correspondence and other records, and other assigned clerical duties.

Responsibilities:

  • Obtains all critical demographic and financial information and accurately inputs data into Electronic Medical Recordkeeping (EMR) system and other applications as needed. Obtain and/or verify documentation as required including Consent for Treatment, Assignment of Benefits and Financial Responsibility, and Notice of Privacy Practices.

  • Answers and relays incoming, outgoing, and inter-office calls. Delivers routine / scripted instructions in preparation for patient’s visit to the office.

  • Provides general clerical support functions to ensure efficient utilization of time, in part by scheduling meetings, patients and appointments; maintaining calendars; coordinating with other clinical services.

  • Collect and count cash receipts and daily deposits. Ensures balanced cash drawer daily.

  • Maintains order and cleanliness throughout the clinic. Performs housekeeping duties of assigned area by routine and periodic cleaning.

PARDEE

Other information:

Required

  • High school diploma or equivalent

Preferred

  • Medical clerical experience in a hospital, physician practice, clinic, nursing home or insurance agency

01.5330.0049

Job Details

Legal Employer: Pardee - HCHC

Entity: Pardee UNC Health Care

Organization Unit: Ob Gyn Associates

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: PARDEEOBGYN

Exempt From Overtime: Exempt: No

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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