Appraisal Vendor Coordinator

NJM - Trenton

NJM - Parsippany

NJM - Hammonton

Full time

R2008327

The Appraisal Vendor Coordinator oversees and works with NJM shops to ensure processes are followed and customer issues are resolved.

Essential Duties and Responsibilities:

• Serve as a liaison between various General Claims departments on repair processes

• Ensure NJM shops complete required processes to keep customers and NJM informed of repair status

• Provide updates to customers and Claims staff of status of repair escalations

• Document all issues into NJM’s Vendor Tracker

• Serve as a point of contact for Enterprise Rent-a-Car to monitor rental average for NJM shops

• Recover reimbursements from NJM shops due to excess rental or corrective repairs needed

• Address all Customer Surveys needing attention involving negative shop performance and/or customer dissatisfaction

• Review estimates from NJM Staff and Independent Companies as part of a bi-monthly Audit

• Perform Paint & Material calculations to resolve cost issues with shops

• Provide monthly report on shops not following required update process

• Complete arbitration responses on a monthly basis

Required Qualifications:

• Strong communication skills

• Minimum 3 years repair shop or Auto Appraiser experience

• Ability to prioritize workload

• High School Diploma or GED

Preferred Qualifications:

• Experience with NJM’s Vendor Portal

Compensation: Salary is commensurate with experience and credentials.

Pay Range: $77,698-$90,252

Eligible full-time employees receive a competitive Total Rewards package, including but not limited to a 401(k) with employer match up to 8% and additional service-based contributions, Health, Dental, and Vision insurance, Life and Disability coverage, generous PTO, Paid Sick Leave, and paid parental leave in addition to state-mandated leave. Employees may also be eligible for discretionary bonuses.

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.

What Makes NJM Different? The NJM team comprises talented people who do the right thing by our policyholders and each other. You’ll be part of a financially strong and stable company that has flourished on relationships, integrity, and service for more than a century. NJM is a special place where you can propel your career, help others, and make friends—all at the same time.

NJM is proud to offer our employees continuous learning options, outstanding benefits, access to wellness programs, and opportunities to give back to the communities we are privileged to serve.

We have been named a Forbes America’s Best-in-State Employer for five consecutive years.

Come join us! It’s time for you to make a difference on our remarkable team.