Infrastructure Tools Manager

Department Overview The City of Seattle is seeking qualified candidates for the position of Infrastructure Tools Manager (IT Professional A) in the Seattle Information Technology’s (Seattle IT), Technology Infrastructure Division. About our City and Team The City of Seattle is a leading local government in environmental stewardship and social justice. Our dedicated workforce plays a significant role in shaping a future where all who live, work, and play in our city can thrive. Seattle Information Technology (Seattle IT) is a trusted partner dedicated to delivering secure, reliable, and responsible technology solutions that help the City provide equitable and effective services to our communities. Our team of more than 600 IT professionals supports a full spectrum of modern enterprise services and offers dynamic career paths with opportunities for growth and development. We’re committed to building a workforce that reflects the diversity of the residents we serve. We welcome people of all backgrounds, perspectives, and skills to join our team, because the more diverse we are, the stronger and more innovative our work becomes. Position Description The Infrastructure Tools Manager reports directly to the Director of the Technology Infrastructure Division. This position is responsible for providing strategic leadership and technical oversight for the team engaged in the engineering, design, and support of foundational IT services. The incumbent ensures that all team activities reflect a strong emphasis on security, resilience, performance, lifecycle management, and continuous operational process improvement. Core responsibilities include the development and management of staff work plans, establishment and evaluation of individual performance goals, execution of performance reviews, and oversight of professional development and training initiatives. Additional duties include directing capacity planning efforts and forecasting growth to meet evolving business requirements; managing vendor relationships, consultant engagements, and procurement processes; and collaborating with peer technical teams to ensure the consistent, efficient, and reliable delivery of services across the organization.

• Lead the engineering, operation, and continuous improvement of high-availability core infrastructure services.

• Provide daily technical guidance and oversee timely troubleshooting and resolution of service interruptions.

• Allocate personnel resources effectively across concurrent projects and manage competing priorities.

• Set performance expectations, conduct evaluations, and guide staff development and training.

• Establish and enforce standards and optimization practices for core infrastructure services.

• Manage vendor relationships, maintenance agreements, statements of work, and consultant engagements.

• Support the development and evaluation of vendor RFIs and RFPs.

• Oversee technology license procurement, pricing negotiations, and contract renewals.

• Manage the operating budget for the assigned team.

• Serve as an escalation point for technical issues and communicate critical service updates to leadership.

• Stay current on technology roadmaps, recommend refresh cycles, and oversee technical support during outages.

• Ensure infrastructure tools and services comply with SLAs, regulatory requirements (PCI, CJIS, etc.), and organizational standards for security, reliability, monitoring, disaster recovery, and business continuity.

• Contribute to the creation and continual improvement of standards, processes, and procedures for high-quality service delivery.

• Build and maintain effective working relationships with Citywide customers.

• Provide leadership with technical insights, metrics, and recommendations to support strategic decision-making.

NOTE: Equivalent combinations of education and experience will be considered for the listed qualifications. Required Qualifications:

• Bachelor’s degree or equivalent in computer science, software engineering, information technology, business, public administration, or a related field

• At least 10 years of professional experience with core infrastructure technologies and services, including architecture, design, deployment, lifecycle management, and infrastructure planning and operations.

• At least 5 years of managerial experience leading an IT team.

• Subject matter expertise in three or more of the following technology areas:• Monitoring and alerting systems supporting IT infrastructure

• Virtual Private Network (VPN) technologies

• Internal DNS, DHCP, and IP Address Management (IPAM)

• Public Key Infrastructure (PKI) and x.509 digital certificate management

• RSA Multi-Factor Authentication (MFA) systems

• Enterprise software and patch management solutions

• Micro-segmentation technologies

• Firewall rule management and network traffic analysis

• Cyber asset management and exposure platforms

• Automation platforms

• Strong understanding of ITSM/ITIL practices.

• Solid experience with IT security principles, practices, and operational procedures.

• Strong ability to understand business needs and build high levels of customer trust, while effectively managing expectations.

• Excellent written and verbal communication skills, with the ability to engage effectively with technical teams, executives, and customers.

• Experience working within government or public-sector IT environments, ideally including public safety, utilities, transportation, or other general government agencies.

• Demonstrated progression in responsibility, including training, mentoring, and developing team members and peers.

• Experience serving as a liaison and fostering collaboration across infrastructure teams, divisions, and departments.

• Proven ability to develop, manage, and deliver internal and external projects.

• Experience providing 24/7 support for mission-critical services and serving as an escalation point for incident response, mitigation, and resolution.

Preferred Qualifications:

• Deliver highly available, scalable, and secure core infrastructure services that support the City of Seattle’s critical operations.
• Proactively identify problems and drive effective solutions in a complex, fast-changing technical environment.
• Serve as a liaison across infrastructure teams, divisions, and departments to ensure alignment and collaboration.
• Maintain strong organizational skills to manage multiple projects and consistently meet tight deadlines.
• Cultivate and manage strategic relationships with key vendors and partners.
• Foster a high-performing team culture grounded in technical excellence, accountability, communication, and customer service.
• Coach, counsel, and develop staff, including individuals from diverse racial, cultural, and demographic backgrounds.
• Provide clear direction and expectations while encouraging creativity, innovation, and effective problem-solving.
• Exercise discretion, maintain confidentiality, and work effectively with a diverse customer base across the City.
• Supervise staff and manage tasks across multiple concurrent projects with aggressive timelines.
• Guide and support management decision-making in a dynamic environment, including navigating complex or challenging situations.

Additional Information Salary Range: The full salary range for this position is $62.26 - $93.41 per hour . The targeted salary range for this individual role is up to $92.00 per hour based on experience and skills.

Benefits: The City offers a comprehensive benefits package including vacation, holiday, and sick leave as well as medical, dental, vision, life and long-term disability insurance for employees and their dependents. More information about employee benefits is available on the City's website at: https://www.seattle.gov/human-resources/benefits. Additionally, we provide free public transportation options.

Telework Expectations: This position offers flexibility of a hybrid work schedule. At this time, hybrid telework schedules have a minimum requirement of three days onsite per week, which is subject to change at any time at the mayor’s discretion. Individual schedules are based on operational needs and agreement between the employee and their supervisor.

Application Process:

• Complete City of Seattle online application.
• Upload your current resume.
• Include a cover letter that addresses your knowledge, experience, and interest related to this position.

You must submit both a resume and cover letter. If you do not submit these documents, your application will not be considered. Please ensure that BOTH documents have successfully been uploaded before submitting your application.

Who may apply: This role is open to all candidates that meet the minimum qualifications. We value different view points and life experiences. Your application will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ+, people with disabilities, veterans, and those with diverse life experiences.

Why Join the City of Seattle: The City of Seattle recognizes that every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our views and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.

Background Check: This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information. If you have any questions or require a reasonable accommodation to complete any part of the selection process, please contact Daniel Magpali at [email protected]. #LI-FW1 #LI-Hybrid