Billing Operations Analyst (Denver, PA or Wilkes-Barre, PA) - 30853

UGI Utilities Position title: Billing Operations Analyst (Denver, PA or Wilkes-Barre, PA) Location: Denver, PA, US, 17517 Billing Operations Analyst (Denver, PA or Wilkes-Barre, PA) Location: Denver, PA, US, 17517 Workplace Environment: Onsite Company: UGI Utilities, Inc Requisition Number: 30853 At UGI Utilities, Inc. we believe in providing a superior range of energy products and services to our customers in a safe, affordable manner. As our energy needs evolve, UGI will be there providing safe and reliable service that brings warmth and comfort to our 750,000 customers in 45 counties in Pennsylvania and 1 county in Maryland. We strive to reflect the communities we serve by attracting and retaining top talent, while maintaining a diverse workforce that embraces our culture of safety, service, and integrity. As an employee of UGI Utilities, you can expect a competitive total compensation plan and comprehensive benefits. Employees work in a collaborative environment, have upward mobility opportunities, and the ability to enjoy a true work life balance. To learn more about UGI's workplace culture, sustainability efforts, and commitment to inclusivity, we invite you to visit our UGI Corporate sustainability page . Apply to UGI Utilities today to share in our mission and support countless neighbors, friends, and families in providing best-in-class products and services! Job Summary: The Billing Operations Analyst is responsible for monitoring and resolving billing data exceptions, maintaining system users and workflows, and tracking meter to cash activities through BPEM case management to ensure accurate and timely billing outcomes. This position serves as the SAP subject matter expert for back office billing functions, troubleshooting system defects, leading UAT, and developing training materials and job aids for staff. The Analyst also handles more advanced and critical billing operations --- including RNG uploads, IP overpayment adjustments, and supports regulatory reporting, payment processing and audit requests --- requiring a higher level of technical proficiency and independent judgment than entry-level billing roles. This position can be based in Denver, PA or Wilkes-Barre, PA. Duties & Responsibilities: Billing Data Exceptions Administration and Monitoring: Maintain BDEx user access, permissions, and recommend configuration changes across billing systems to ensure accurate workflow routing Generate and monitor daily/weekly exception View the full job description on the employer's website. Equal employment opportunity, including veterans and individuals with disabilities. PI287746658 / 13-1111.00 Management Analysts