Communications Manager, Welcome & Engagement

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Communications Manager supports and delivers clear, engaging employee communications that inform, connect and inspire our more than 50,000 team members. This role blends strategy and execution, providing communications counsel and developing communications, engagement strategies and employee experiences that connect team members to what matters most.

The ideal candidate is an employee-focused communicator, strong storyteller, skilled presenter and relationship builder who brings enthusiasm and creativity to their work. They are passionate about employee experience, employee engagement and culture, and understand how effective communications can enhance onboarding, strengthen connection and shape the overall workplace experience. They confidently engage with stakeholders, manage multiple priorities in a fast-paced environment and deliver high-quality communications aligned with Baylor Scott & White’s Mission, Vision and Values.

Essential Functions of the Role

• Supports the execution of communication strategies and plans developed in partnership with executive leaders and stakeholders to advance employee programs, System initiatives and organizational priorities.

• Collaborates with cross-functional partners and subject matter experts to support employee experience efforts across the employee lifecycle, including onboarding, engagement, recognition and culture-building initiatives.

• Provides communications counsel to HR partners, leaders and stakeholders, recommending appropriate messaging, audiences, channels and timing.

• Hosts and facilitates engaging activations, onboarding experiences and employee engagement initiatives that build pride, strengthen connection to our Mission and foster a positive workplace culture.

• Develops and manages content across internal communication channels, including email platforms, intranet, newsletters and other communication channels.

• Monitors communication effectiveness and identifies opportunities to improve employee understanding, engagement and experience.

• Manages multiple projects and priorities simultaneously, meeting deadlines while maintaining high-quality standards.

Key Success Factors

• Five or more years of communications experience, with an emphasis on employee communications, employee engagement, storytelling and audience engagement; ability to provide relevant work samples.

• Ability to work collaboratively, independently and proactively while managing multiple priorities and meeting deadlines with minimal supervision.

• Strong storytelling, writing, editing and creative thinking skills, with the ability to develop communications in a variety of formats and styles.

• Experience supporting employee experience, culture-building and engagement initiatives through communication, events and activation strategies.

• Demonstrated experience leading or supporting initiatives such as new hire orientation, onboarding programs, employee journey mapping, culture-building efforts, recognition programs or other employee experience initiatives.

• Excellent attention to detail and commitment to accuracy, consistency and quality.

• Strong presentation and interpersonal skills, with the ability to confidently engage and build relationships with leaders, stakeholders and employees.

• Proficiency with employee communication tools, including Microsoft 365, SharePoint and Engage.

Preferred qualifications

• Experience in employee, internal or organizational communications, preferably supporting team member experience or enterprise initiatives.

• Experience partnering with leaders, subject matter experts and cross-functional stakeholders to develop and deliver communications.

• Strong storytelling, writing, editing and creative thinking skills, with the ability to develop communications in a variety of formats and styles.

• Creative thinker with the ability to develop fresh, engaging approaches to employee communications and experiences.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification

• EXPERIENCE - 5 Years of Experience

As a health care system committed to improving the health of those we serve, we are asking our employees to model the same behaviours that we promote to our patients. As of January 1, 2012, Baylor Scott & White Health no longer hires individuals who use nicotine products. We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.