Customer Service Manager

Description We are looking for a Customer Service Manager to lead daily support operations for a member services team in Oregon. This Contract position is ideal for someone who can provide hands-on direction, strengthen team performance, and maintain responsive service in a fast-paced healthcare-focused environment. The manager will work on site, assist with onboarding and training, and help ensure provider inquiries and operational tasks are handled efficiently during a short-term assignment.

Responsibilities:

• Oversee the day-to-day workflow of a customer service team, including four on-site team members and one remote employee.

• Provide direct guidance, coaching, and floor support to help staff manage provider inquiries accurately and professionally.

• Lead onboarding and training activities for new hires, helping them become productive quickly and confidently.

• Step in to support service volumes as needed, especially when incoming requests require additional coordination or escalation management.

• Prepare and distribute operational reports to track activity, team output, and service needs.

• Coordinate mailing and administrative projects that support departmental communication and member service functions.

• Promote consistent call center practices and service standards within a healthcare or payer-related environment.

• Collaborate with department leadership to maintain continuity of service during the contract coverage period. Requirements • Demonstrated leadership experience in a call center, customer service, or member services setting, with the ability to guide team performance.

• Background in healthcare, health plan operations, payer services, or a comparable regulated service environment.

• Working knowledge of call center procedures, service metrics, and issue resolution practices.

• Strong communication skills with the ability to train staff, provide direction, and respond effectively to providers and internal stakeholders.

• Ability to learn new workflows quickly and contribute immediately in a hands-on leadership role.

• Intermediate proficiency with Microsoft Office applications for reporting, communication, and daily coordination.

• Experience using payer platforms, case management systems, EHR tools, or similar service-related software. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .