General Manager 3 - Multi eXPress

Lead with purpose at Sodexo as General Manager 3 Multi eXPress at Queen’s Hospital! Oversee Service Response Center operations, concierge services, and catering scheduling while driving exceptional service, operational excellence, and client satisfaction.

About the job

Step into a dynamic leadership role where you’ll oversee multiple service lines, drive operational excellence, and lead high-performing teams to deliver exceptional client and guest experiences. You’ll serve as the strategic point of contact for our clients, ensuring all service standards are met while championing team development, financial performance, and continuous improvement.

Accountable for managing people, setting direction and deploying resources; typically is responsible for performance evaluation, pay reviews and hire/fire decisions. Results are primarily achieved through the work of others and typically depend on the manager's ability to influence and negotiate with parts of the organization. Progression within Career Band reflects acquisition of broad technical expertise, business and industry knowledge, and process and people leadership capabilities. Accountable for business, functional or operational areas, processes or programs, which may include dotted-line or matrixed management.

Pay Range: $109000 per year - $130000 per year

Incentive Eligibility: Eligible to participate in Sodexo's incentive plan and earn variable compensation in addition to base salary

What’s in it for you

• Lead multi-site operations with the autonomy to shape service excellence and team culture

• Collaborate directly with clients to build partnerships that drive satisfaction and retention

• Manage, mentor, and grow a diverse team of managers and frontline employees

• Play a key role in achieving and exceeding financial goals through effective planning and execution

• Work across multiple service areas, bringing creativity and innovation to everyday challenges

• Gain exposure to strategic planning, resource management, and leadership development

• Be part of a mission-driven organization where your work creates meaningful impact every day

What you’ll bring

• Experience leading food service or multi-service operations, with a strong grasp of both front-line execution and strategic oversight

• Skillset to build and sustain high-performing teams, foster a positive workplace culture, and support employee retention

• Financial acumen, including budgeting, forecasting, and driving operational efficiencies that contribute to performance goals

• Excellent client relationship and communication skills, with a focus on service excellence and solution-oriented thinking

• A hands-on leadership style with a passion for delivering results, solving challenges, and driving continuous improvement across diverse service lines

Requirements

• Education Requirement: Bachelor’s degree or equivalent experience

• Management Experience: 5 years

• Related Experience: 5 years

What we offer

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs

• 401(k) Plan with Matching Contributions

• Paid Time Off and Company Holidays

• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Who we are

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form. (https://app.smartsheet.com/b/form/dbdf3c39f65e4cd49eda84cc599389ab)