HEAP Intake / Outreach Specialist OMJST

S-918-12 Job Title: HEAP Intake / Outreach Specialist - OMJST ** ** Worksite Location: 1366 Market Ave. N, Canton, OH 44714 ** ** Number of Openings: 1 ** ** How to Apply: APPLY DIRECT to Stark County Community Action Agency using the following information: ** ** Email resume to: [[email protected]]{rel="noopener noreferrer" target="_blank"} ** ** Please mention OhioMeansJobs Stark or Tuscarawas when applying to this employer. ** ** Job Description: The Stark County Community Action Agency in Canton, OH, has a full-time HEAP Intake / Outreach Specialist opening. Duties and Responsibilities: - Responsible for on-site face-to-face assessments obtaining housing, demographic and income information - Responsible for local travel within Stark County to provide face-to-face assessments obtaining housing, demographic and income information - Responds to heating and utility emergency situations - Contacts utility companies on behalf of customers - HEAP service assessments (determining eligibility and real-time program assistance) are completed by utilizing the Ohio Development Services Agency (ODSA), Office of Community Assistance, Energy Assistance Web Portal and Salesforce database - Responsible for having all forms signed by customer and scan/upload documents to the ODSA Energy Assistance Web Portal and OCEAN database once assessment is completed - Responsible for completing PIPP+ assessments and thoroughly explain PIPP+ program to customers utilizing the Utility/PUCO criteria and ODSA Energy Assistance guidelines - Provide appropriate referrals for additional services within the agency and/or services not available through SCCAA - Assist with outreach/publicity and promote HEAP services to Stark County organizations, coalitions, etc. - Be able to deal with diverse population. Must be respectful and able to successfully leverage and embrace the diversity of SCCAA and HEAP customers - Actively participate in staff meetings, trainings as well as other scheduled department meetings as required - Must be aware of and actively support SCCAA's mission - Other duties as requested by supervisor Skills and Specifications: Must have knowledge and experience with Salesforce database (preferred) Excellent verbal and written communication skills required <