Manager of Community Sites and Business Engagement

Description Schedule: Monday - Friday, 8:00am - 4:30pm, includes regular travel in and around Cuyahoga County Employment Status: Full Time, Salary FLSA: Exempt Vocational Guidance Services (VGS) changes lives and strengthens our communities through services that educate, empower, and provide the opportunity to earn a paycheck! VGS is a highly acclaimed, successful, private, not-for-profit 501(c)(3) vocational rehabilitation agency with over 135 years of dedicated experience serving people with disabilities or other barriers to employment. We are currently seeking to hire a Community Sites and Business Engagement Manager that will be responsible for performing the following job duties. Responsibilities Responsible for management and oversight of community employment sites as well as developing new sites and employment opportunities for individuals referred from local County Boards. This includes supervision, hiring, training, and employee relations for staff working at the community employment sites, in addition to an Administrative Assistant and Supervisor. Drive sales and marketing strategy by managing the Salesforce database, designing email campaigns, and recommending pricing/discount rates based on competitive and market analysis. Generate new leads through market research, business outreach, and job boards, while assisting in the marketing of all departmental services. Lead vocational opportunity development by actively marketing and securing placements (group employment, summer youth etc.) and promoting/selling community-based services to the private sector. Attend weekly Sales Team meetings and collaborate closely with the Director of Vocational Services and Placement staff, providing as needed assistance to drive competitive placements and contract procurement. Establish and maintain professional employer relations to proactively respond to hiring needs, obtain written job orders, and conduct site analysis/modifications. Provide supervision to all group employment staff across Cuyahoga and surrounding counties (Lake, Lorain, Medina, Geauga, and Ashtabula). Manage staff performance by conducting weekly meetings and providing regular coaching and feedback throughout the year. Ensure supervised staff provide timely, professional communication with all referring Support Administrators. Conduct weekly staff meetings with the Rehabilitation Supervisor. Organize and track attendance incentives of program staff. Resolve customer and company official complaints, troubleshoot problems, and maintain customer liaison throughout the process. Manage departmental spending by monitoring budgets, communicating concerns to the Associate Director, and contributing feedback to the annual budget planning process. Conduct required documented monthly site visits for group employment sites to ensure smooth operations. Ensure operational continuity by providing essential back-up services during staff absences (illness, vacation). Maintain effective documentation (e.g., intake forms, ISP/service plans) in compliance with CARF, DODD, and all relevant funding source requirements. Oversee staff billing efforts to ensure accurate/timely submission, secure 100% payment, and promptly resolve resulting discrepancies. Cultivate a positive work atmosphere by fostering strong, collaborative relationships with all stakeholders (staff, clients, vendors, supervisors). Pursue continuous professional development through active participation in industry seminars and professional organizations. Ensure operational continuity by providing essential back-up and support services during staff absences, illness, or scheduled leave. Maintain regular attendance. Adhere to all agency safety policies and protocols to ensure a secure and compliant work env