Quality Analyst Manager - Veterans Evaluation Services

Maximus is currently hiring for a Quality Analyst Manager to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Quality Analyst Manager leads the quality assurance function by overseeing QA operations, driving continuous process improvement, managing policies and training programs, resolving quality and performance issues, and providing leadership with strategic reporting and recommendations to ensure compliance, operational excellence, and high-quality customer service.

• Due to contract requirements, only US Citizens or Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities:

• Oversee the day-to-day functions of the Quality Assurance (QA) department.

• Manage an effective quality assurance program that monitors and resolves issues before they become problems.

• Supervise the development and regular update of policies and procedures.

• Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.

• Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.

• Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.

• Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.

• Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.

Minimum Requirements

'- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

'- Prior Quality Analyst leadership experience is preferred.

• Prior VES experience is preferred.

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$95,000

Maximum Salary

$95,000